Professional Support Officer, Department of Customer Services, Open Data and Small and Family B[...]
vor 12 Stunden
Professional Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,250 - $97,991 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services. Responsibilities Provide advanced client-focussed telephone social services using solutionsfocussed, cognitive behavioural and strengths-based counselling techniques. Lead the telephone-based support and referral services delivered directly to community members (including people directly experiencing homelessness and other hardship related issues). Develop and implement an evidence-based coaching/ supervision framework for team members in response to the delivery of high impact psycho-social services and monitor performance. Develop team goals, strategies and work plans to improve service delivery outcomes and efficiencies of the services offered. Collaborate with the Quality, Business Improvement, Partner and Engagement and Operations Managers to ensure consistent communications and successful embedding of new capabilities into the team's operations. Develop referral networks to increase support options for clients. Collate, analyse, and report on data to identify trends and make recommendations to stakeholders regarding service improvement opportunities. Provide advice to senior management on resolution options for routine through to high-risk or critical customer and service-related matters, utilising high-level problemsolving skills. Applications to remain current for 12 months. #J-18808-Ljbffr
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small...
-
Support Officer
vor 12 Stunden
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSupport Officer (ICT), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Partnership Consultant, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Zillmere QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitTeam Leader, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD The Department of Customer Services, Open Data and Small and Family Business is seeking an experienced and motivated Team Leader to join our Customer Service Operations team. This...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitService Desk Operator, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer Services,...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Digital Products Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
-
Senior Project Officer
vor 3 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Project Officer (Cyber Awareness), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD A06 Senior Project Officer (Cyber Awareness). We are seeking an enthusiastic individual to join us in growing a resilient cyber culture across the...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDeputy Director-General, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD Are you a senior executive leader ready to drive innovative digital transformation and shape the future of government services? The Department of Customer Services, Open...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business Vollzeit(AO3) Business Support Officer, Counter Services, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the...
