Service Desk Operator, Department of Customer Services, Open Data and Small and Family Business
vor 10 Stunden
Service Desk Operator, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services. Responsibilities Provide first and second level service desk ICT support to end users, including resolving high volume general incidents and service requests. Undertake the initial incident diagnosis in order to either resolve the incident, to redirect incidents to management, or to the appropriate technical support teams. Provide on-site technical support at SSQ's Brisbane CBD, Zillmere (DCC) and Mt Gravatt sites, as well as any new sites that may be established. Provide timely support to clients by conducting thorough investigations and diagnosis of incidents, analysing recurring incidents and informing management for resolution. Contribute to the development and communication of standard operating procedures and work instructions, including continuous service delivery improvements for clients and stakeholders. Contribute to, supporting and participating in Disaster and Virtual Response teams and the Business Continuity Management Team when required, for SSQ, to maintain operational requirements and continuous service delivery. Maintain quality business relationships with clients, co-location business partners, other SSQ business areas, vendors and other stakeholders. Ensure Workplace Health and Safety awareness to maintain a safe and operationally effective work environment. Periodic 24 x 7 on call availability is a requirement of this position. #J-18808-Ljbffr
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Support Officer
vor 12 Stunden
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSupport Officer (ICT), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Zillmere QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitTeam Leader, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD The Department of Customer Services, Open Data and Small and Family Business is seeking an experienced and motivated Team Leader to join our Customer Service Operations team. This...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Partnership Consultant, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDeputy Director-General, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD Are you a senior executive leader ready to drive innovative digital transformation and shape the future of government services? The Department of Customer Services, Open...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitProfessional Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,250 - $97,991 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Digital Products Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
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Senior Project Officer
vor 3 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Project Officer (Cyber Awareness), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD A06 Senior Project Officer (Cyber Awareness). We are seeking an enthusiastic individual to join us in growing a resilient cyber culture across the...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business Vollzeit(AO3) Business Support Officer, Counter Services, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the...
