IT Operations Manager

Hannover Re has around 4,000 employees at locations worldwide. We are a leading and profitable reinsurance group that relies on teamwork and continuous innovation to protect customers on claim events. We play a major role in the Life & Health reinsurance market in Australia and New Zealand, operating through a small, agile subsidiary in Sydney with the financial backing of our global parent. We are seeking an IT Operations Manager to join our team. The role is permanent and reports directly to the Head of IT. You can look forward to As the IT Operations Manager you will be responsible for all aspects of supporting and leading the IT Operations division, ensuring IT services align with business needs and strategic goals. Duties and Responsibilities include: Leading and coaching a high‑performing team by building strong structures and values, while driving results through empathy and collaboration. Building strong relationships with senior stakeholders to understand needs and align IT strategies with business objectives. Contributing to IT roadmaps and architectural frameworks to ensure compliance with group standards and regulatory requirements. Gathering and documenting business requirements, translating them into technical specifications, and overseeing successful solution delivery. Managing software evaluation, vendor selection, and governance of process architecture for key platforms. Leading IT projects end‑to‑end, managing timelines, budgets, risks, and organisational change for new systems and processes. Driving continuous improvement initiatives, including safe adoption of emerging technologies such as AI. Ensuring effective IT service delivery, performance monitoring, and SLA compliance. Managing internal and external service providers, supporting due diligence and standardised processes. Supporting audits, control testing, and adherence to governance principles and regulatory requirements. Contributing to Business Continuity planning and IT recovery strategies aligned with organisational objectives. Providing clear reporting to stakeholders and supporting executive submissions. Delivering training, user support, and local leadership for the IT Service Desk team. You come equipped with About You: Experience & Qualifications: Technical knowledge, including any relevant statutory requirements. Demonstrated IT Service Management skills. Vendor Management, contract negotiation and execution skills alongside experience managing IT Budgets. Excellent analysis and problem‑solving skills. Excellent organisational skills, attention to detail and ability to prioritise effectively. Knowledge of Cloud and Microsoft technologies. Knowledge of Artificial Intelligence concepts and Information Security protocols. Strategic thinking capabilities. Ability to communicate clearly and effectively, both written and spoken. Demonstrated people, leadership and relationship management skills. Ability to liaise at Board and senior level. Demonstrated Project Management skills. Ability to work with minimal supervision and as part of a team. All applicants must have unlimited rights to work in Australia, i.e. must either be an Australian citizen or have permanent residency. What we offer you: If our values “Responsibility”, “Drive” and “We‑Spirit” align with yours, we foster a culture of respect, open feedback, and community. You will enjoy an international working environment with short decision channels and a supportive atmosphere. Benefits include structured onboarding, hybrid working arrangements, Employee Assistance Program, and modern offers for personal development and wellness activities. We prioritise employee wellbeing and engagement. Prospects: You will contribute specialist expertise, receive opportunities to develop your potential, and have room to innovate and act on ideas. Only together can we achieve our objectives. We not only offer a job and a title, but if you are looking for an organisation that values its people and is “Somewhat Different”, we want to hear from you All you need to do is hit apply. #J-18808-Ljbffr