Manager, IT Operations

Join to apply for the Manager, IT Operations role at Reserve Bank of Australia We are currently looking for an influential leader who will inspire, engage and lead the Bank's Operations team. In that role, you will ensure the availability and continuing evolution and improvement of the Bank's Technology Services. As the IT Operations Manager, you will also be responsible for ensuring that the IT Operations Team is correctly equipped with the correct tools and skills to be reactive 24/7 for any Technology outages or system failures. You will also oversee and optimise the Bank's event management processes, ensuring seamless execution of technology-related events and leveraging AI operations to enhance efficiency and effectiveness. Responsibilities Provide strong leadership to the IT Operations team to ensure monitoring, response and immediate resolution capabilities to ensure the stability of Bank services. Drive down incidents by empowering teams to continually learn and improve processes with ability to restructure and transform incident management. Ensure that the Bank has capabilities needed to maintain the integrity and availability of production environments including data centres, communication rooms and other related production sites. Maintain and grow a continuous improvement culture and practices across the team. Lead the ongoing maturing of risk management outcomes, processes and culture across IT Operations. Act as an escalation point for all Operational technology incidents. Skills and Experience Extensive experience in leading a team providing 24x7 critical operations for critical infrastructure. Current working knowledge and commitment to BCP/DR best practices in the Australian finance industry, Australian Government or Infrastructure space. Extensive experience in strategic technology sourcing and vendor management. Excellent communication skills with experience in building effective long-term relationships. Commercial and risk acumen in managing complex technology environments. The successful candidate will be on call outside business hours to lead resolution for critical incidents. A strong background in event management and AI operations. Proficient experience in Incident Management and Major Incident Management. Proficient experience in managing Network Operations Centre (NOC) teams over a 24x7 roster and available for escalations. Experience in real-time monitoring technologies with strong analytical and problem-solving skills. Benefits Work for an organisation that truly makes a difference to the Australian people. Develop your career in a collaborative environment. Access a wide range of benefits including flexible work arrangements. Development & Career Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people's growth, well-being and promotes flexibility. Why RBA? The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people. Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values-driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. Equal Opportunity Employer The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility. #J-18808-Ljbffr