Customer and Commercial Manager

Join to apply for the Customer and Commercial Manager role at QML Pathology . At Healius, we all have one thing in common: we are passionate about making a difference to the health of Australians. As Customer & Commercial Manager, you will be able to make an impact from day one, driving the delivery of high‑quality pathology collection services for customers. You will use a breadth of skills to focus on operational execution, referrer engagement, business development and managing frontline performance. About Us Healius employs over 8,000 people, with an expansive network of more than 100 medical laboratories and 2,000 patient collection centres operating across metropolitan, regional, and remote Australia. We provide one‑third of all pathology services in Australia, extending from servicing some of the country’s largest and most complex private and public hospitals, to small Indigenous communities. This means you will be working with purpose while being part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions. What You Will Be Doing You will be driving the delivery and success of pathology collection services in your region, managing operational execution, referrer engagement, local business development, and frontline performance. Reporting to the Business Manager, you will use your strong leadership skills to directly manage a team of Pathology Collectors, ensuring high‑performing service standards, compliance and staff engagement to achieve excellent patient and referrer experiences. Your key responsibilities will include: Drive regional initiatives that align seamlessly with broader business strategy Serve as the primary contact for all regional inquiries from referrers and staff Lead and support a team of pathology collectors, fostering operational excellence through coaching, guidance, and clear communication Identify and execute local growth opportunities to boost business performance and revenue Conduct regular site inspections to uphold brand standards and hygiene compliance Collaborate effectively with internal stakeholders, including fellow customer & commercial managers and executive leaders Champion innovation by promoting the adoption of digital tools and smarter ways of working Build and maintain strong, trusted relationships with referrers to grow referral volumes Create and sustain a culture of accountability, growth, and high performance across frontline teams Ensure continuous improvement in service standards, compliance, and workplace safety Act as a visible leader who drives change, delivers on commitments, and inspires others Represent Healius at community & industry events, promoting local & referral relationships What Type of Person Will Be Successful To be successful in this role, you will have a breadth of skills across business development, people leadership and operations management, and be commercially minded while maintaining a deep understanding of frontline performance and its day‑to‑day impact on customers. Attributes & Skills Experience in healthcare, retail, or operational leadership (multi‑site preferred) Proven ability to lead, engage, and inspire frontline teams Strong relationship‑building skills A track record in quality, compliance, and WHS Commercial acumen and results orientation — you know how to deliver outcomes Confidence with digital tools (CRM, BI tools, Medway or similar) Benefits, Perks and Wellbeing Benefits platform – Reduce the impact of the cost of living with everyday savings with 500+ of Australia’s most‑loved brands, from groceries to premium perks like holidays. Fitness Passport – Access top fitness centres across Australia at a subsidised rate. Corporate health insurance discounts, banking benefits and novated leasing packaging An e‑learning platform with access to a library of courses and learning paths. An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches. Our Commitment to Diversity And Inclusion ((subbrand)) is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio‑cultural background, disability, sexual orientation or gender identity. Healius is committed to supporting Veteran Employment – Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply. How To Apply Please click the “Apply Now” button to complete the pre‑screening questions and submit your application. If you would like further details please email Seniority level Mid‑Senior level Employment type Full‑time Job function Management Industries Hospitals and Health Care #J-18808-Ljbffr