Product Manager, Customer Profiles ECOM

Product Manager, Customer Profiles ECOM – NAB Excellent opportunity for a Product Owner, who will play a pivotal role in driving and executing experiences for customers relating to their Customer Profile with NAB You’ll join a high-performing business, backing talented individuals. Make a genuine difference through the work you do. Drive world class, simple and intuitive experiences for customers. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. As a Product Manager , you will be joining the ECOM team in Group Chief Operating Officer, that’s doubling down on customer obsession. Responsibilities Define and drive the vision and roadmap for Customer Profile Management for individual customers across the enterprise. Work closely with business stakeholders and SMEs to build and deliver customer profile management and maintenance capabilities for individual customers as an enterprise business service. Create/develop product/feature roadmaps articulating the incremental release of value, that can be rolled up to the broader strategic roadmap. Drive change agenda to ensure roadmap delivery. Represent the voice of the Customer Profiles (Individuals) team and impacted NAB customers to all partners/stakeholders external to the team. Work closely with our business partners across PB and B&PB to identify opportunities to improve customer/banker experience and adopt our services. Work with Domain Product Owners to assist in identifying opportunities for future improvements in our customer profile management experiences. Operational reporting to monitor service quality, adoption, performance and other operational metrics, including working with Tech teams to create alerting and dashboards to monitor performance. Manage running of the business service from product perspective, including management of incidents and issues from triage through to resolution. Qualifications Extensive experience as product owner, preferably in a large bank/finance-based business. In-depth understanding of financial/digital/data products, processes and systems. Creativity and simplifying complex processes and issues, problem solving and data-driven decision making. Experience working in an Agile delivery environment and familiarity with HCD techniques. Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints. Comfortable playing a leadership role, including facilitating workshops with cross-functional business and IT teams through the discovery, development and operational usage stages of change. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr