Product Owner, Customer Profiles ECOM

Product Owner, Customer Profiles ECOM – NAB Excellent opportunity for a Product Owner who will play a pivotal role in driving and executing experiences for customers relating to their Customer Profile with NAB. You’ll join a high‑performing business, supporting talented individuals and making a genuine difference. Your focus will be on delivering world‑class, simple and intuitive experiences for customers. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else and foster innovation to build strong, lasting relationships as we strive to be the most customer‑centric company in Australia and New Zealand. As a Product Owner , you will be joining the ECOM team in the Group Chief Operating Officer office, doubling down on customer obsession. Responsibilities Work closely with business stakeholders and SMEs to build and deliver customer profile management and maintenance capabilities for individuals as an enterprise business service. Create and develop feature roadmaps articulating the incremental release of value that can be rolled up to the broader strategic roadmap. Elicit and break down needs/ideas into epics, features and/or user stories, partnering with business analysts to elaborate and document clear and detailed requirements and acceptance criteria that trace back to the business need(s) and align to the strategic roadmap, and define clear measures of success. Partner closely with NAB Technology teams, business teams and technology vendors to shape appropriate solutions to meet requirements, while considering options for rapid and incremental releases of business value. Fully immerse and embed with NAB Technology/delivery squads to ensure squad delivery velocity is maximised and features are appropriately and regularly sequenced and prioritised. Represent the voice of the Customer Profiles (Individuals) team and impacted NAB customers to all partners/stakeholders external to the team, actively communicating the vision, objectives, commitments, alignment to initiatives and the value being created. Qualifications Extensive experience as product owner, preferably in a large bank/finance‑based business. In‑depth understanding of financial/digital/data products, processes and systems. Strong creativity and ability to simplify complex processes and issues, problem‑solving and data‑driven decision making. Experience working in an Agile delivery environment and familiarity with HCD techniques. Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints. Comfortable playing a leadership role, including facilitating workshops with cross‑functional business and IT teams through the discovery, development and operational usage stages of change. Company Culture & Diversity We know that our people make us who we. That’s why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. Location Melbourne, Victoria, Australia Seniority Level Mid‑Senior level n Employment Type Full‑time Job Function Product Management Industry Banking Contact & Process For details on the recruitment process and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team via (reference the job number). Candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. Next Steps If you think this role is the right fit for you, we would love to hear from you. Join NAB today #J-18808-Ljbffr