Service Desk Engineer
vor 3 Wochen
CT Group Solutions was founded with a vision to provide world‑class, superior quality, Information Technology services to businesses Australia‑wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach. We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team. About the role We are excited to welcome an experienced and motivated Level 2 Service Desk Engineer to our team. This full‑time role will be a hybrid WFH/office‑based role where you will provide a mix of remote support to our clients nationwide and occasional on‑site support to our Melbourne based clients. The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer‑focused engineer looking to grow with us as we expand our national presence. Responsibilities Delivering exceptional customer service support to a variety of environments Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients Ensure end‑to‑end ownership on support requests, providing regular updates to stakeholders until resolution Ensuring all actions and resolutions are documented within our ticketing system Contribute to the upkeep of client documentation and knowledge base articles to for common issues Provide mentorship to L1 engineers and take escalations from L1 as required Escalate to senior team members/leaders when required Benefits and perks A great working environment with a high performing team Bonuses on offer for high‑performing team members A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort Hybrid working arrangements A 360‑degree feedback and rewards platform that is used daily by the whole team Fully funded certifications and exams - we cover the cost of exams, and professional certifications (Microsoft, WatchGuard, 3CX, and more) Career progression - Growing business who always looks to promote internally before looking outside Supportive and collaborative culture - mentorship from senior engineers and open communication with leadership Regular team events - lunches, offsites, and quarterly events Skills and experience A minimum of 2 years experience in an L2 IT Support Role (MSP experience highly desirable) Experience with the following technologies: Microsoft Windows Server and desktop operating systems Microsoft Active Directory, RDS Strong verbal and written communication skills and professionally presented Customer‑centric approach Have the ability to work and perform under pressure in time‑critical scenarios Hold current C class drivers license and own car #J-18808-Ljbffr
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