SERVICE DESK ENGINEER
Vor 6 Tagen
Hybrid Work Model Excellent Career Path Close to transport One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking add a new member to their Service Desk Team. Due to this, we are looking for a Service Desk Engineer with solid Level 2 Support experience to join on a full time basis. The MSP provide a range of cloud solutions to customers such as Office365 and Microsoft Azure through to Internet and Phone solutions. We are seeking an experienced Service Desk Engineer to join the team in North Sydney. The role will primarily focus on working with customers to provide first class pro-active and re-active support across their infrastructure. Duties and essential job functions Take ownership of the service desk and manage customer expectations Provide technical assistance for our customers over the phone and email Travel to customer sites to provide technical support Responding to escalations from the team when required Fulfil Service Requests within SLAs Participate in customer meetings over the phone or in person to provide project updates Assist the sales team with technical pre-sales for our cloud offerings from time to time Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure Clearly document all activities in our case management tool Monitoring and actioning alarms from automated management systems Assisting with special projects as deemed by management Desired Skills and Experience Excellent written and verbal communication skills Previous customer support experience in a complex environment Excellent troubleshooting and analytical skills Experience in a similar role with a Managed Service Provider will be highly regarded Experience managing Microsoft Office365 and Azure Experience with troubleshooting business internet, router and Wi‑Fi issues. Experience in configuration and administration of Windows Servers Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS Experience supporting web hosting, including cPanel Able to work in a fast‑paced environment Familiarity with the ITIL framework would be highly regarded Current Microsoft certifications will be highly regarded Networking skills would be highly regarded This is a Permanent position and is based in North Sydney. This role involves 4 days a week in the office and you must be either a Permanent Resident or Citizen to be considered. #J-18808-Ljbffr
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Service Desk Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitService Desk Engineer - Sydney Join to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific. We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. Must have excellent technical...
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Service Desk Engineer
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Council of the City of Sydney, Österreich Platinum Technology VollzeitAs a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on. We're seeking individuals with excellent communication skills, a customer‑centric mindset, and empathy towards our clients. While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and...
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Hybrid Service Desk Engineer — Growth
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Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitA leading IT service provider in Sydney is seeking a Service Desk Engineer to provide technical assistance to clients. This hybrid role includes responsibilities such as troubleshooting technical issues and ensuring excellent customer service. The ideal candidate has experience in help desk support and possesses strong communication skills. Join a company...
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Service Desk Engineer
Vor 4 Tagen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitJoin to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. You must have an excellent technical knowledge, preferably with a...
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Service Desk Engineer
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Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitJob Summary Join an opportunity to work as a Service Desk Engineer in Sydney at Nexon Asia Pacific. This hybrid role is currently based at the Summer Hill office, with relocation to the CBD in the near future. The role involves providing fast and useful technical assistance to a diverse client portfolio by answering queries via phone or email and...
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Service Desk Engineer
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Council of the City of Sydney, Österreich LIMELIGHT PEOPLE VollzeitA growing Managed Service Provider is seeking a Service Desk Engineer to join their team in North Sydney. The role involves providing Level 2 support, managing the service desk, and assisting with cloud solutions, including Office365 and Microsoft Azure. Candidates should have excellent communication and troubleshooting skills, along with experience in a...
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Level 2 Service Desk Engineer — Growth
Vor 6 Tagen
Council of the City of Sydney, Österreich efex VollzeitA leading IT services provider in Sydney seeks a Level 2 Service Desk Engineer to provide proactive support across various client environments. Successful candidates will have 3-5 years in a technical role, strong customer service skills, and a proactive approach. This full-time position offers competitive salary, a supportive culture, and genuine career...
