Service Desk Engineer
Vor 7 Tagen
Job Summary Join an opportunity to work as a Service Desk Engineer in Sydney at Nexon Asia Pacific. This hybrid role is currently based at the Summer Hill office, with relocation to the CBD in the near future. The role involves providing fast and useful technical assistance to a diverse client portfolio by answering queries via phone or email and troubleshooting basic technical issues. Responsibilities Serve as the first point of contact for customers seeking assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem‑solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on products or services. Record events and problems and their resolution in logs. Follow‑up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Key Requirements Proven experience as a help desk technician or in a comparable customer support role. Tech‑savvy with working knowledge of products, databases, and services, and a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud. Ability to diagnose and resolve basic technical issues. Proficiency in English. Excellent communication skills, written and verbal. Customer‑oriented, able to work autonomously and under pressure. About You Client‑focused with a commitment to excellent customer service. Able to work autonomously and as part of a team environment with strong communication and collaboration skills. Strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business. Excellent time management skills, attention to detail and process oriented. Benefits At Nexon, we offer more than just a job. Tailored Work‑Life Harmony – Hybrid Working model allowing you to balance professional success with personal well‑being. Unlimited Growth Potential – Career development opportunities, clear advancement pathways and employee referral bonuses. Wellbeing and Belonging – Mental and physical health initiatives, anniversary celebrations, community giving. Diversity & Equity – Inclusive workforce where everyone thrives. #J-18808-Ljbffr
-
SERVICE DESK ENGINEER
Vor 7 Tagen
Council of the City of Sydney, Österreich LIMELIGHT PEOPLE VollzeitHybrid Work Model Excellent Career Path Close to transport One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking add a new member to their Service Desk Team. Due to this, we are looking for a Service Desk Engineer with solid Level 2 Support experience to join on a full time basis. The MSP provide a range of cloud...
-
Service Desk Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitService Desk Engineer - Sydney Join to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific. We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. Must have excellent technical...
-
Service Desk Engineer
Vor 5 Tagen
Council of the City of Sydney, Österreich Platinum Technology VollzeitAs a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on. We're seeking individuals with excellent communication skills, a customer‑centric mindset, and empathy towards our clients. While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and...
-
Hybrid Service Desk Engineer — Growth
Vor 7 Tagen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitA leading IT service provider in Sydney is seeking a Service Desk Engineer to provide technical assistance to clients. This hybrid role includes responsibilities such as troubleshooting technical issues and ensuring excellent customer service. The ideal candidate has experience in help desk support and possesses strong communication skills. Join a company...
-
Level 2 Service Desk Engineer
Vor 7 Tagen
Council of the City of Sydney, Österreich efex VollzeitLevel 2 Service Desk Engineer Join the Level 2 Service Desk Engineer role at efex . At efex, no two days are the same. You’ll work across a variety of client environments, get hands‑on with cutting‑edge technologies, and be backed by a down‑to‑earth team that genuinely wants you to succeed. Who We Are With over 20 local branches supported by a...
-
Senior Software Engineer
vor 2 Wochen
Council of the City of Sydney, Österreich The Trade Desk VollzeitWho we are: The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on...
-
Service Desk Engineer
Vor 5 Tagen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitJoin to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. You must have an excellent technical knowledge, preferably with a...
-
Staff Software Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich The Trade Desk, Inc. VollzeitAbout The Trade Desk The Trade Desk is changing the way global brands and agencies advertise online. Our platform empowers marketers to reach audiences across the open internet with precision, transparency, and control. We believe in building technology that unlocks human potential - and we’re just getting started. About the Role We’re looking for a Lead...
-
Service Desk Engineer
Vor 7 Tagen
Council of the City of Sydney, Österreich LIMELIGHT PEOPLE VollzeitA growing Managed Service Provider is seeking a Service Desk Engineer to join their team in North Sydney. The role involves providing Level 2 support, managing the service desk, and assisting with cloud solutions, including Office365 and Microsoft Azure. Candidates should have excellent communication and troubleshooting skills, along with experience in a...
-
Level 2 Service Desk Engineer — Growth
Vor 7 Tagen
Council of the City of Sydney, Österreich efex VollzeitA leading IT services provider in Sydney seeks a Level 2 Service Desk Engineer to provide proactive support across various client environments. Successful candidates will have 3-5 years in a technical role, strong customer service skills, and a proactive approach. This full-time position offers competitive salary, a supportive culture, and genuine career...
