Service Navigator

Service Navigator - Karitane We are seeking an experienced Service Navigator who will ensure that families seeking support feel comfortable, understood and cared for. They will provide the space for people to navigate challenging questions and complex situations and will link families with services in a coordinated, stepped model of care that best meets their needs. Position Details Position Title: Service Navigator Department: Fairfield Integrated Child and Family Hub, Integrated Care Operational Base: Karitane Carramar – Fairfield Child and Family Hub, 138-150 the Horsley Drive, Carramar Award: Health Education Officer Status: Part‑time, 24 hours per week (0.6 FTE) until June 2029 with the possibility of extension. Vaccine Category: A – High Risk (including influenza) Reporting To: Program Lead System Navigator – Fairfield Integrated Child and Family Hub, progressing to Integrated Care Manager About You You will have exceptional skills in working with families with children 0‑5 years and an understanding of their unique circumstances. You are familiar with the needs of the Fairfield local area, passionate about making an impact, empathic, a good communicator, and able to connect and engage with a variety of stakeholders and families from diverse cultural backgrounds. Purpose of the Role The Service Navigator will support parents to access services that improve family functioning, parent‑child relationships, parental confidence and capacity, personal wellbeing, reduce parental stress, and enhance connections with the community. You will play a pivotal role in fostering integration between service providers in health, NGOs, and education, developing a collaborative service ecosystem, acting as a way‑finder, and displaying extensive knowledge of organisations and services in Fairfield and surrounding areas. Key Selection Criteria Qualifications in social or health sciences, clinical or community services or equivalent. Knowledge and understanding of issues affecting families in vulnerable circumstances and their children. Demonstrated experience supporting families with children (0‑5 years), using a strengths‑based and trauma‑informed approach in a navigator or case‑work capacity. Demonstrated experience working alongside Aboriginal and Torres Strait Islander families and families from diverse cultural backgrounds, including those from refugee backgrounds. Effective written and verbal communication skills, including computer skills; interpersonal, problem‑solving and conflict‑resolution skills. Demonstrated ability to build service partnerships to facilitate access to services for children and families. Demonstrated ability to work in an inter‑disciplinary, multi‑stakeholder team to facilitate access to services for children and families (including services provided through NSW Health). Demonstrated experience in working with academics on research projects, including direct client participation and recruitment. Current driver’s licence. Conditions of Employment The majority of Karitane services close for approximately two weeks over the Christmas/New Year period, during which time employees are required to take leave. Karitane supports a smoke‑free environment, including grounds, buildings and vehicles. Applicants will have a commitment to EEO, WHS, ethical practice and the principles of cultural diversity. Relevant police check, working with children check, apprehended violence orders and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended applicants. Applicants must also comply with Karitane’s Child Safe Code of Conduct. What We Offer Not‑for‑profit salary packaging benefits to reduce your tax. 17.5 % leave loading. 12 % Superannuation. Fitness Passport. Employee Assistance Program (EAP) for staff and family members. Career opportunities. Family‑friendly accredited workplace. Employee benefits and more. Karitane has exceptional working conditions focused on a workplace that values Excellence, Respect, Collaboration and Innovation. Application Process Please provide a cover letter addressing the essential selection criteria, along with your CV. Submit via email to: (Systems Navigator Project Lead – Fairfield Integrated Child and Family Hub – ). Workdays: Tuesday – Friday. Close Date: Sunday 30 November 2025. Position Information Seniorities: Mid‑Senior level Employment type: Part‑time Job function: Other, Information Technology and Management Industry: Hospitals and Health Care Contact A full advert and position description is available on #J-18808-Ljbffr