Service Navigator

We are seeking an experienced Service Navigator who will ensure that those families seeking support feel comfortable, understood and cared for. They will provide the space for people to navigate challenging questions and complex situations. The Service Navigator will ensure families are linked with services in a coordinated, stepped model of care that best meets their identified level of support need. POSITION TITLE Service Navigator DEPARTMENT Fairfax Integrated Child and Family Hub, Integrated Care OPERATIONAL BASE Karitane Carramar – Fairfield Child and Family Hub, 138-150 The Horsley Drive, Carramar AWARD Health Education Officer STATUS Part-time, 24 hours per week (0.6 FTE) until June 2029 with the possibility of extension. VACCINATION CATEGORY A - High Risk (including influenza vaccinations) RESPONSIBLE TO Responsible to Program Lead System Navigator – Fairfield Integrated Child and Family Hub through to Integrated Care Manager. About You This is an exciting and unique opportunity to make a difference in the lives of families and children in the Fairfield area and wider community by supporting parents to be empowered to give their children the best start in life. You will have exceptional skills in working with families with children 0-5 years and demonstrate an understanding of their unique circumstances. You are familiar with the needs of the Fairfield local area and are passionate about making an impact. You are empathic, a good communicator and can connect and engage with a variety of stakeholders, and families from different cultural backgrounds. Purpose of the Role The Service Navigator will ensure that those families seeking support feel comfortable, understood and cared for. They will provide the space for people to navigate challenging questions and complex situations. The Service Navigator will ensure families are linked with services in a coordinated, stepped model of care that best meets their identified level of support need. The Service Navigator will support parents to access services that improve family functioning, parent / child relationships, increase parental confidence and capacity, improve personal wellbeing, reduce parental stress, and improve connections with the community and services. The Service Navigator will play a pivotal role in fostering integration between service providers in health, NGOs and education and developing a more collaborative service ecosystem. They will act as a “way-finder” through connecting families to the right services and will have extensive knowledge about organisations and services in Fairfield and surrounding areas. KEY SELECTION CRITERIA Qualifications in social or health sciences, clinical or community services or equivalent. Knowledge and understanding of issues affecting families in vulnerable circumstances and their children. Demonstrated experience supporting families with children (0-5 years), using a strengths-based and trauma informed approach in a navigator or case work capacity. Demonstrated experience working alongside Aboriginal and Torres Strait Islander families and families from diverse cultural backgrounds and their children (including families from refugee backgrounds). Effective written and verbal communication skills (including computer skills); interpersonal, problem solving and conflict resolution skills. Demonstrated ability to build service partnerships to facilitate access to services for children and families. Demonstrated ability to work in an inter-disciplinary, multi-stakeholder team to facilitate access to services for children and families (including services provided through NSW Health). Demonstrated experience in working with academics on research projects including directly engaging in client participation and recruitment. Current Drivers Licence. CONDITIONS OF EMPLOYMENT The majority of Karitane services close for approximately two weeks over the Christmas/New Year period, during which time employees are required to take leave. Karitane supports a smoke free environment including grounds, buildings and vehicles. Applicants will have a commitment to EEO & WHS, ethical practice and the principles of cultural diversity. Relevant Police Check, Working with Children Check, Apprehended Violence Orders and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended applicants. Working with Children Check and comply with Karitane’s Child Safe Code of Conduct. What we offer Not for Profit Salary Packaging benefits to reduce your tax 17.5% leave loading 12% Superannuation Fitness Passport Employee Assistance Program (EAP) for staff and family members Career Opportunities Family Friendly Accredited Workplace Employee benefits and more… Karitane has exceptional working conditions focused on providing a workplace that values Excellence, Respect, Collaboration and Innovation. Enquiries and applications Please provide cover letter addressing the essential selection criteria, your CV applications are to be via email should be addressed to: Erin Brandtman | Systems Navigator Project Lead – Fairfield Integrated Child and Family Hub **************@health.nsw.gov.au | *** Workdays: Tuesday - Friday Close date: Sunday 30 November 2025 Security notice Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. 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