Manager Client Support

Manager – Technical Support – L1 – Hybrid Full-time Employee Status : Regular Role Type : Hybrid Department : Customer Service Schedule : Full Time Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. By fostering a high-performing, client-focused culture and embedding best practices, this ensures timely, accurate, and effective frontline product and technical support helping clients maximise value from our products and reinforces Experian's reputation for exceptional service. The Manager also contributes to support strategy and continuous improvement projects, driving efficiencies and enhancing our client experience. Lead and inspire a team of client-facing technical specialists to deliver Level 1 support across Experian's products and services. Ensure operational excellence by managing ticket workflows, monitoring Service Level Agreements, and driving resolution of client requests. Be an escalation point for complex issues, providing guidance and collaborating with different teams across the business to resolve challenges. Champion continuous improvement, identifying opportunities to improve processes, enhance knowledge management, and improve client experience. Monitor performance metrics and analyse data to identify trends, causes, and opportunities for efficiency. Education : Bachelor's degree in business, Operations, Information Technology, or related field (or equivalent experience). Minimum 5+ years in client services, operations, or technical support roles, with at least 2 years in a leadership capacity. Proven experience managing teams in a B2B hybrid working environment, within financial services or technology sectors. Advanced Excel experience with data manipulation. Experience with API methodologies and integration. Novated Leasing & Salary Packaging Great compensation package and bonus / commission plan Core benefits including Experian shares discount and wellness program Flexible work environment, hybrid model Flexible time off including volunteer time off, personal leaves and paid holidays 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work / life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best WorkplacesTM (Fortune Top 25), Great Place to WorkTM in 24 countries, and Glassdoor Best Places to Work to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Aff... #J-18808-Ljbffr