Senior Manager

Vor 7 Tagen

Council of the City of Sydney, Österreich Bravura Solutions Vollzeit

Overview Based out of our Sydney, Melbourne or Adelaide office, the Senior Manager Support and Client Delivery is responsible for ensuring effective processes and governance across all areas of Client Service. Reporting to the General Manager – Garradin and Specialist Wealth, this role drives consistency of service within commercial boundaries, whilst achieving target revenue growth. What You’ll Do Lead a team of Consultants, Service Delivery and Support professionals Build a high performing culture that delivers quality service outcomes to clients Create and maintain the service strategy and drive ongoing service optimisation Identify and execute opportunities to improve the efficiency and quality of helpdesk and support processes Act as escalation point to resolve complex issues in a timely manner and implement prevention strategies Manage contract operations and financial performance whilst ensuring services are delivered within SLAs Coordinate resourcing, tracking and managing activities and deliverables to achieve outcomes Maintain strong client relationships, improve client satisfaction and align the service strategy to client needs Manage client delivery budget and identify future revenue generating opportunities Prepare statements of work for professional services engagements Monitor team billable utilisation and balance supply with client demands Manage financials for all projects, budget forecasting and P&L for portfolio of clients Support Sales team in responding to tenders and quote activities Qualifications 5+ years of experience in a similar role leading client delivery and support services teams Experience in enterprise software implementations, business management, IT, systems integration consulting, and design Experience monitoring and analysing operational performance metrics Financial literacy with proven ability to manage costs to meet profitability targets Proven ability to effectively prioritise work whilst considering the impacts and needs of clients Strong understanding of client support processes, tools, and metrics Demonstrated ability to manage, lead, inspire, and develop high performing teams Excellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levels Benefits Competitive salary and employee benefits scheme 2 paid volunteering days and a range of community-based initiatives to get involved in Parental (including secondary) leave policy Flexible hybrid workplace Bravura Leave day – to celebrate events that are important to you Generous reward and recognition programs A friendly, social and supportive global team that thrives on delivery & embraces diversity #J-18808-Ljbffr

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