Shared Services Support Coordinator

At Netball Victoria, we’re more than a sporting organisation, we’re a community dedicated to empowering lives through netball. Guided by our values of empowerment, innovation, and leadership, we aim to inspire and grow the sport while making a lasting impact – from grassroots to elite level. About the role The Shared Services Support Coordinator plays a key role in ensuring smooth, effective and professional service delivery to the Netball Victoria Community and Stakeholders. Sitting within our Member Services Team this role supports call centre operations, provides system support for Netball Connect, manages the Netball Assist inbox and workflow, and contributes to key community facing functions such as insurance support, affiliate compliance, membership season preparation and training coordination. You’ll work closely with stakeholders across Netball Victoria and the broader netball community to ensure consistent service standards, reliable information, and high‑quality support for Associations, Leagues and Clubs. Key focus areas include: Call Centre Coordination – Manage escalated queries, verify reports, oversee invoicing and support training and resources for consistent service. Netball Connect Support – Lead monthly drop‑ins, act as an escalation point, maintain knowledge base content and coordinate administrator training. Netball Assist Delivery – Manage the inbox, coordinate Affiliate requests, prepare quotes and agreements, and allocate support tasks. Community & Stakeholder Support – Assist with insurance queries, maintain compliance records, update CRM information and support membership season processes. Training & Resource Development – Design and deliver training across key systems and run online education sessions for affiliates. What you will bring: Experience working in customer or member‑service environments. Strong interpersonal skills with the ability to engage diverse stakeholders and volunteers. Ability to prioritise tasks, manage deadlines and work both independently and collaboratively. Strong problem‑solving skills, initiative and a proactive approach to service delivery. Excellent written and verbal communication skills. Competence with MS Office, CRM systems and ideally experience with Netball Connect. High attention to detail and confidence managing administrative processes. Understanding of sport culture, volunteer environments and community participation pathways. Driver’s licence and willingness to travel within Victoria. Valid Working with Children Check (or willingness to obtain). What we offer: Flexibility – Hybrid working arrangements and recognition that our work doesn’t always fit a 9‑to‑5 schedule. Exclusive Perks – Free parking onsite, gym access, tickets to Melbourne Vixens home games, and partner discounts. Wellbeing Support – Employee Assistance Program (EAP), annual flu vaccines, and a welcoming, inclusive culture. To view the full PD for this role, click HERE. Application process We appreciate the time and effort that goes into every application. While we’re unable to respond to everyone, shortlisted candidates will be contacted for next steps. Please send your application, including both covering letter and CV to Sarah Rush via Our Commitment to Child Safety Netball Victoria is dedicated to promoting and protecting the rights of children and fostering a culture of safety and empowerment. All applicants are required to undergo background checks and screening prior to or during employment. Learn more about our Safeguarding Commitment at Netball Victoria Child Safety. Diversity and Inclusion We are proud to be an equal opportunity employer, embracing diversity in all forms. We encourage applications from individuals of all backgrounds, including First Nations and Torres Strait Islander peoples, culturally and linguistically diverse individuals, and the LGBTQ+ community. We regret that we are unable to accept recruitment agency applications. Seniority level Entry level Employment type Full-time Job function Administrative, Customer Service, and General Business Industries Spectator Sports, Sports Teams and Clubs, and Events Services #J-18808-Ljbffr