Customer Care Specialist
vor 3 Wochen
Join us as a Customer Care Specialist at DWF . Responsibilities Customer care call support Answering incoming calls for the National team Creating a first positive and lasting impression, for our clients and their injured customers, both on the phone and through correspondence Calling injured customers to determine their welfare and obtain factual information Providing feedback to the Account Managers and clients of the phone call Entering incidents where required. Making file notes in the claims database and files summarising the phone calls. Creation of incident call status and update reports as requested Administrative Support - Technical Claims data entry and updating claim status Making clear file notes of the phone conversations in the claims database Utilisation of Claims Databases Entering and opening incidents and claims Saving e-mails and documents Preparing letters Basic system maintenance as required Administrative Support Raising incidents to claims in our client’s systems making file notes of calls, generating reports on the status of the phone calls. General office support & administration Supporting own as well as the achievement of company goals and vision Support client services team members as required Dedication to personal growth and development aligned with our values, mission, behaviours and OKRs. Qualifications Customer Service focus Excellent telephone manner Attention to detail and quality Time management and demonstrated ability to prioritise and multitask Strong verbal and written communication Computer skills – Word, Excel and an ability to learn new systems Ability to prepare correspondence Ability to run reports Relationship building Positive can‑do attitude Experience in a busy office environment with deadlines Legal, medical or insurance administrative or receptionist experience is advantageous Benefits At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well‑being programs. Seniority level Entry level Employment type Full‑time Job function Other Industries Law Practice About Us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. #J-18808-Ljbffr
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