Customer Care Specialist

Customer Care Specialist page is loaded## Customer Care Specialistlocations: North Melbournetime type: Full timeposted on: Posted Todayjob requisition id: JR Lake Imaging, founded in 2002 , has become the **largest radiology provider** in central and western Victoria , with more than **19 clinics** providing a wide range of **diagnostic imaging services** to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.### ### **ABOUT THE ROLE**Located in our **Booking Centre in North Melbourne**, you’ll be the **first point of contact** for our patients. If you enjoy working in a **lively inbound call centre environment**, this is the **perfect role for you**You’ll use your **superstar customer service skills** to manage appointment enquiries and bookings. Ideally, you’ll have experience in the **medical or radiology field**, but if you’re passionate about the **health industry**, we want to hear from you### **ABOUT THE BENEFITS & CULTURE**Not all call centre jobs are created equal This is a **genuine opportunity** to **start or grow** your career in the **medical industry**. The Booking Centre team is a **tight-knit group** who go above and beyond to support our patients and live our company values every day. **Permanent Full-Time** **Monday–Friday, office hours** **Career development opportunities** **In-house training provided** **Work with a values-based, industry-leading medical imaging provider**### **ABOUT THE RESPONSIBILITIES**As a Booking Agent, you will: Take inbound calls and determine the required service Handle bookings and enquiries efficiently Notify patients of pre-visit requirements Liaise with technical and support staff Quote fees and Medicare rebate amounts Book appointments at the relevant site Assist with other tasks as needed### **ABOUT YOU**Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:Excellent communication & phone skills – articulate, empathetic, and a good listener Previous customer service or high-volume call centre experience Confident using computers and quick to learn new systems A proactive attitude to training and development Health/medical reception experience (highly regarded) RIS/PACS systems experience (also highly regarded)### Please submit your **resume and cover letter** outlining your suitability for the position by clicking **“Apply”**.**Talent Acquisition Team** at: ** **Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply*.****Building a healthier world, by delivering the best health outcomes one patient at a time.***# **Benefits, Culture and Well-Being****Competitive Salary****:** Attractive salary with annual reviews to recognize your contributions.**Paid Parental Leave****:** Additional leave to support new parents.**Fitness Passport:** Access to over 1000 locations nationwide to support your fitness goals.**Employee Discounts:** Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.**Recognition Programs:** Celebrate outstanding performance and dedication through our recognition platforms.**Referral Bonuses:** Financial incentives for referring great talent to our team.**Career Advancement:** Opportunities for career growth and succession planning within an innovative company.**Work-Life Balance:** Flexible work options for full-time or part-time roles.**Community and Social Events:** Engage in a supportive workplace with free parking and great social events.#J-18808-Ljbffr