Senior Quality and Improvement Advisor

Join Our Team and Make a Difference We are looking for a dedicated, full‑time Senior Quality and Improvement Advisor to join CHL and lead organisation‑wide quality and improvement initiatives. The role can be based anywhere within reasonable driving distance from a CHL office. About Us Community Housing Limited (CHL) is a leading not‑for‑profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need. At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high‑quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission. About The Role As the Senior Quality and Improvement Advisor, you will play a pivotal role in strengthening organisational quality, performance, and continuous improvement across all teams. Working closely with business units, you will analyse current processes, identify gaps, and support the design and implementation of improvements that enhance service delivery and organisational capability. You will lead and support quality and improvement projects, facilitate workshops to understand root causes, and contribute to the ongoing development and monitoring of the Quality and Improvement Framework. Your work will ensure that quality systems, documentation, processes, and compliance requirements (including ISO9001:2015) are effectively embedded across the organisation. This role also supports the maintenance of the Document Management System and SharePoint, collaborates on complaints and feedback compliance, and provides valuable advice and mentorship to team members and stakeholders. Ultimately, you will help build a culture of continuous learning, improved practice, and operational excellence. About You You are an analytical, solutions‑focused professional who thrives on improving systems, processes, and organisational outcomes. You bring strong experience in business analysis, quality management, or process improvement, and you’re confident leading cross‑functional work that aligns with strategic priorities. You Will Have 5+ years’ experience in a similar role and/or a relevant degree Strong capability in business analysis, process mapping (BPMN), and gap analysis Understanding of ISO9001:2015 and quality audit requirements High‑level proficiency in MS Office, Visio, and collaboration tools such as Miro Experience supporting quality frameworks, compliance, and documentation management Strong communication, facilitation, relationship‑building, and change support skills Most importantly, you are committed to improving organisational practice and enhancing outcomes for people accessing housing and support services. Why Join Us? At CHL, we’re more than just a workplace, we’re a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You’ll be part of a passionate, mission‑driven team where your contribution makes a real difference every day. Benefits Flexible work options to support your work‑life balance One day off a year as a “You Day” to celebrate you Salary packaging and novated leasing to maximise your take‑home pay Learning and development programs to help you grow in your career Wellbeing initiatives, including EAP, and access to health programs A values‑driven culture where you’ll be supported, recognised, and empowered to make an impact Contact & Application To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position, please contact Tara Bannister, our Head of Quality and Improvement, at or . Equal Opportunity Statement As an equal opportunity employer, CHL values and celebrates diversity and works closely with people from a wide range of cultural, social, and professional backgrounds. We acknowledge the Traditional Owners of Country throughout Australia and pay our respects to their Elders past and present, recognising their enduring connection to land, culture, and community. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Quality Assurance #J-18808-Ljbffr