Service Desk Specialist
vor 3 Wochen
CUSTOMER SERVICE OFFICER - DEVICE AS A SERVICE Work for a trusted Telstra partner in a collaborative team that prides itself on its delivery We are a technology services business, partnering world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers. About the Position We are seeking a standout Service Desk Specialist to join our Device as a Service Desk team to manage and deliver on our Enterprise and Government mobile customer requests by phone call and/or through our ticketing system. You will also support our sales team and customers by providing a high level of customer service and adhering to customer Service Level Agreements. Responsibilities Provide exceptional verbal and written customer service Action customer email requests via our ticketing system, with a high level of attention to detail Provide service desk support for our mobility services including Moves, Adds, Changes and Disconnections Create a rapport with our ENTAG customers and our own key ENTAG stakeholders Troubleshoot and resolve customer mobility issues in a timely, professional manner Uphold Service Level Agreements and offerings between our managed customers and ENTAG About You Entry level business/administration skills Sound computer literacy skills & strong phone communication skills Experience within a Call Centre environment (highly preferred but not required) Experience with Telstra systems (highly desirable but not required) Ability to demonstrate tasks by priority and effective time management General understanding of telecommunications We offer Career progression underpinned by our learning platform and role and/or team pathways Additional leave options including birthdays off, service recognition leave days and purchased additional annual leave Reward and Recognition Program Team social events including running/walking club and hiking group adventures How to apply If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. #J-18808-Ljbffr
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Enterprise Mobility Service Desk Specialist
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Specialist Medical Receptionist
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