Customer Service Representative
Vor 6 Tagen
Customer Service Representative Join Qube Bulk as a Customer Service Representative. Based at either our Hendra Office in Brisbane or Perth. The Customer Service Representative is the primary point of contact for Qube Bulk clients, both internal and external. This frontline role is responsible for delivering exceptional customer experiences by efficiently managing enquiries, coordinating quotes, bids and orders, resolving issues promptly, and ensuring accurate and timely communication throughout the supply‑chain process. The position plays a key part in maintaining high levels of client satisfaction and supporting the retention and growth of customer relationships. About Qube Qube Bulk provides complete mine‑to‑market and mine resupply solutions, offering a range of mine, road, rail, storage, port, and ship services. With operations ranging from capital cities to regional towns and into some of the most remote places in Australia, Qube Bulk has over 3,000 employees and is recognised among the top 9 best places to work in Australia for large‑scale employers. What We’re Offering Permanent full‑time role Competitive salary + super Ongoing development opportunities for career growth Key Responsibilities Act as the first point of contact for client enquiries via phone, email, portal, and EDI channels. Accurately receive, process, and track customers, engagements, and quoting in Qube’s operational systems (Salesforce, Origin). Coordinate with operations, planning, business development and commercial teams to resolve operational issues and ensure service commitments are met. Investigate and resolve customer complaints or discrepancies quickly and professionally, escalating where necessary. Generate and distribute daily/weekly reports, and documentation as required. Maintain accurate customer records, contact details, and special requirements in the CRM and operational systems. Identify opportunities to upsell or cross‑sell additional Qube services during client interactions. Contribute to continuous improvement initiatives within the customer service team. Qualifications and Experience Previous experience in a customer service or administration role, preferably within transport, logistics, shipping, or bulk commodities (highly regarded). Experience using transport management systems (TMS), warehouse management systems (WMS), or terminal operating systems (advantageous). Intermediate to advanced skills in Microsoft Office (Outlook, Excel, Word). Certificate II or III in Transport & Logistics, Customer Service, or Business (desirable but not essential). Excellent verbal and written English communication skills. Ability to learn and develop skills as we will teach you. Ability to type accurately at 40 + wpm and manage multiple systems simultaneously. How to Apply Click the “Apply” button below or email our recruitment team at . At Qube we value diversity in the workplace and encourage applications from people of all backgrounds. We empower our people to deliver exceptional results for our customers every day and pride ourselves in offering a safe and inclusive workplace. #J-18808-Ljbffr
-
Customer Service Representative
Vor 5 Tagen
Perth, Österreich Thrifty VollzeitPerks Profit Sharing Program Generous discounts on our brands Employee Car Sales Program Car Leasing Program On-site Airport Parking Additional days leave per annum A focus on sustainability Targeted charity partnerships Key focus on wellbeing and safety WGEA Certified workplace About the Role As a Customer Service Representative, you will be responsible for...
-
Customer Service Representative
Vor 5 Tagen
Perth, Österreich enerpac VollzeitOverview About Enerpac Tool Group Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company’s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers...
-
Customer Service Representative
Vor 5 Tagen
Perth, Österreich Thrifty VollzeitAdd expected salary to your profile for insights Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is...
-
Customer Service Representative
vor 3 Wochen
Perth, Österreich Johnson & Johnson MedTech VollzeitJob Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Customer Service Representative
vor 2 Wochen
Perth, Österreich Johnson & Johnson Medtech VollzeitJob Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Perth, Österreich Snap Kewdale VollzeitGraphic Designer and Customer Service Representative Snap Kewdale is located at Kewdale Business Centre in Kewdale, Western Australia. Snap Kewdale aims to serve a diverse range of printing services and is well-regarded for its commitment to excellence. 4 days ago Be among the first 25 applicants Role Description Full‑time on‑site Customer Service...
-
Customer Service Representative
vor 2 Wochen
Perth, Österreich NGARE EMPLOYMENT SOLUTIONS PTY LTD VollzeitBased locally in Balcatta – Free onsite parking About the Business: Sporting the dual crown of Australia’s oldest dairy and Australia’s most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead. Community is at the heart of what we do as we collect over 120 million litres of milk each...
-
Customer Service Representative
Vor 7 Tagen
Perth, Österreich Enerpac VollzeitOverview Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The company's businesses are global leaders in high‑pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle...
-
Assistant Director Service Delivery
Vor 7 Tagen
Perth, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
-
Travel Customer Experience Representative
vor 1 Woche
Perth, Österreich Prestige Travel Agency by Mich VollzeitJob Description Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment. Key Responsibilities...
