Customer Service Representative

Overview Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The company's businesses are global leaders in high‑pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. Enerpac Tool Group is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group trades on NYSE under the symbol "EPAC". What the role is about The Customer Sales Representative supports the branch location and answers inbound sales enquiries directly from existing and potential new customers. The role also involves internal support of sale and rental activities, fulfillment cycle from order to invoice and prompt resolution of customer issues. Success is measured by achieving monthly, quarterly, and annual objectives while ensuring the expected customer experience and satisfaction targets are met. Responsibilities Support the whole Commercial Team to meet or exceed monthly, quarterly and annual sales goals. Manage the order‑to‑invoice process and coordinate support activities between sales, operations, and finance. Establish, maintain and enhance customer relationships by maintaining accurate records. Provide accurate product information, availability & pricing, delivery timelines, specifications and payment terms as required. Enter orders into the ERP system promptly, identify supply‑chain issues and proactively communicate with stakeholders to resolve problems. Communicate with customers to better understand business needs, priorities and expectations. Monitor customer concerns and issues and take action to ensure effective and prompt resolution. Assist the Commercial Team by updating opportunities in CRM and completing the sales cycle through active follow‑up on open opportunities. Support marketing initiatives and new product launches by offering technical information to customers. Resolve order placement issues via the company online portal. Collaborate internally to ensure all customer expectations are met. Provide additional administrative support to the Commercial Team as necessary. Represent the company professionally at all times. Follow published processes and comply with all company policies and procedures. Contribute to continuous improvement of customer services by proposing process enhancements. Support Enerpac Tool Group sales across the business for Enerpac, Larzep, Simplex and Hydratight products. Qualifications High school diploma or equivalent and a minimum of 4 years experience in Inside Sales, Sales Support or Customer Service. College diploma or technical degree preferred. Knowledge and experience in industrial equipment and/or rental industry, supporting high‑volume sales via distribution channels and service industry support experience preferred. Solid team player with proven customer support experience. Exceptional phone and interpersonal skills; ability to communicate effectively with diverse stakeholders. Ability to self‑learn and develop technical understanding of Enerpac product range. Strong analytical and problem‑solving skills. Ability to multi‑task, prioritize and adapt to schedule changes. Strong organizational skills and attention to detail. Familiarity with CRM and ERP systems; Salesforce and Oracle experience preferred. Full proficiency in MS Office (Excel, Word, PowerPoint, Teams). Experience in utilizing Business Data Intelligence solutions (Power BI or equivalent) to increase customer satisfaction is highly preferred. Enerpac Tool Group Values Be an ambassador for the businesses and ensure that Enerpac Tool Group values always come first: SAFETY – Safety is our highest priority and is at the heart of everything we do. INTEGRITY – We act with honesty and transparency and always do the right thing. OWNERSHIP – We own our commitments, act with a sense of urgency, and deliver what is expected of us on time, or ask for help early. TEAMWORK – We act as one Enerpac team, operate with an enterprise‑wide mindset, and support each other to deliver for our stakeholders. AGILITY – We act with purpose and speed, and we adapt quickly to changing circumstances. What we offer Our employee benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. Global employee wellness programs support the physical, emotional, and financial well‑being of our employees. Benefits & perks vary by country. If you are an individual with a disability and need assistance or a reasonable accommodation during the application process, please reach out to us. Enerpac Tool Group offers challenges and extraordinary rewards for people on a global scale. Never compromise – choose ETG #J-18808-Ljbffr