Claims Hub Operations Manager
vor 6 Stunden
Add expected salary to your profile for insights Burleigh Heads, Gold Coast | Full-time | Careers, not jobs At Johns Lyng Group, we're here for customers when life is disrupted. Our purpose is Restoring today, building beyond tomorrow for customers and communities — and the National Claims Hub sets the tone from the very first contact. We're looking for a people-first leader who brings drive and energy , genuine motivation , and unwavering integrity — someone who wants to build a career while making a real difference in customers' lives. What you'll lead You’ll lead the Johns Lyng Group Claims Hub team of 40+ dedicated team members (extended hours) and ensure an exceptional start to every claim across phone, email and messaging , including: Delivering strong service performance and first-contact resolution (speed, responsiveness, quality) Ensuring accurate claim registration and high-quality handovers that set our Business Units up to deliver great customer outcomes Overseeing Customer Care to support vulnerable customers, manage complaints, and drive service recovery with Business Units Owning customer feedback programs (internal and external) and lifting NPS and CSAT across key milestones in the claim journey Partnering with our after-hours provider (TMC ) to ensure consistent 24/7 support through performance monitoring, feedback, and continuous improvement What you'll bring 4+ years' leadership experience across customer operations (contact centre, claims intake, customer ops or similar), ideally leading multi-team environments Exposure to the insurance repairs / restoration / building or claims environment (highly regarded) Confidence leading performance through coaching, quality standards, and clear expectations Calm, empathetic judgement when handling escalations, complaints, and vulnerable customer matters A practical improvement mindset — you look for better ways and follow through Why join JLG Careers, not jobs: real development, growth pathways and support Purpose-led work that impacts people and communities A strong team culture built on ownership, pace, and doing the right thing You must have full work rights for Australia and be prepared to undergo a criminal background check as part of the recruitment process. Ready to set the standard for Customer First service at JLG? Apply now. #J-18808-Ljbffr
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Claims Hub Ops Leader — 40+ Team, 24/7 Care
vor 6 Stunden
Gold Coast City, Österreich at VollzeitA leading restoration services company in Gold Coast is looking for a Customer Service Leader to manage the Claims Hub team. This role requires over 4 years of leadership experience in customer operations and the ability to foster a strong team culture. The ideal candidate will have a background in insurance repairs and a passion for delivering exceptional...
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Claims Executive
vor 1 Woche
City of Brisbane, Österreich Claims Hero Vollzeit1 day ago Be among the first 25 applicants Claims Hero, an innovative claims management company, is on the hunt for an ambitious and meticulous Claims Executive to bolster our team. As a Claims Executive, you will be integral to our operations, not merely processing claims, but becoming an advocate for our customers' rights. You will take the reins in...
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Claims Manager
vor 2 Wochen
Gold Coast City, Österreich at VollzeitClaims Manager – Immediate Start | Gold Coast About Us At Tidal Insurance Brokers , we’re more than an insurance brokerage — we’re a trusted partner to our clients, dedicated to delivering exceptional service and tailored insurance solutions across both Personal and Commercial lines .Based on the Gold Coast , we pride ourselves on investing in our...
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Claims Manager
vor 3 Wochen
Gold Coast City, Österreich Tidal Insurance Brokers VollzeitClaims Manager – Immediate Start | Gold Coast About Us At Tidal Insurance Brokers , we’re more than an insurance brokerage — we’re a trusted partner to our clients, dedicated to delivering exceptional service and tailored insurance solutions across both Personal and Commercial lines . Based on the Gold Coast , we pride ourselves on investing in our...
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Warehouse Operations Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Warehouse Operations Manager - NSW VollzeitWarehouse Operations Manager - NSW – Warwick Farm NSW Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new...
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Gold Coast City, Österreich Tidal Insurance Brokers VollzeitA leading insurance brokerage on the Gold Coast is seeking an experienced Claims Manager to manage the end-to-end claims process for a diverse client portfolio. The ideal candidate will have strong communication skills, experience in a brokerage environment, and the ability to ensure timely, effective claims outcomes. This role values a collaborative...
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Claims Consultant
vor 3 Wochen
Gold Coast City, Österreich ClaimsCo VollzeitAs we continue fast growth in a highly needed and welcomed advocacy space at ClaimsCo, we are seeking exceptional Insurance Claims Consultant's to join our dynamic insurance claims team based on the Gold Coast who will manage the claims process whilst having the clients best interest at heart. This is the opportunity of a lifetime to find a workplace that...
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Claims Consultant
vor 3 Wochen
Gold Coast City, Österreich Crawford and Company VollzeitJoin a national team with a great culture About Our Culture At Crawford, we value our people; as such, we hire for attitude and train for skill and offer a supportive and positive work environment, so our people are always developing their skills and expertise to thrive in their role. We are seeking someone that can do the job, but just as important, are...
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Finance Hub Administrator – OneSchool Specialist
Vor 6 Tagen
Gold Coast City, Österreich Queensland Government VollzeitA government department in Queensland is seeking an Administration Officer for the Finance Hub. The role involves delivering financial processing and advice to schools, managing day-to-day financial operations in OneSchool, and collaborating effectively with school staff. This position requires strong knowledge of OneSchool, excellent communication skills,...
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Claims Manager
vor 3 Wochen
City of Brisbane, Österreich Australian Retirement Trust VollzeitClaims Manager - Member Insurance & Claims Join to apply for the Claims Manager - Member Insurance & Claims role at Australian Retirement Trust. Brisbane and Melbourne. Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash...
