Guest Service Agent Lancemore Crossley St. Melbourne

Vor 5 Tagen


City of Melbourne, Österreich Lancemore Hotel Group Vollzeit

Guest Service Agent – Lancemore Crossley St. Full‑time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits About The Role Assist with check‑in and check‑out processes, ensuring a smooth guest experience Respond to guest queries with warmth and professionalism Provide local knowledge and information on hotel services and amenities Maintain accurate guest records and ensure all bookings are correctly recorded Answer emails and phone calls promptly and courteously Support breakfast service and our very popular Hosted Hour Support the team with day‑to‑day administrative and front‑desk tasks Collaborate with Housekeeping and other departments to ensure service excellence Help resolve guest concerns quickly and effectively Contribute to a positive team environment that delivers memorable experiences About You A natural people person with a warm, professional communication style Strong attention to detail and ability to juggle multiple tasks Experience in a similar role is ideal, but a great attitude is more important Comfortable with technology – experience using hotel systems is a plus RSA preferred; barista/bar experience also welcomed What’s in it for you? Work with a wonderful, like‑minded team Be part of a highly regarded boutique hotel group with a growing national footprint Work at our vibrant Melbourne CBD property, easily accessible by public transport (with discounted parking available) Access our exclusive benefits program with staff discounts, wellbeing perks, and even a paid day off on your birthday About Us Located in the laneway heart of Melbourne’s cultural precinct, Lancemore Crossley St. features 112 beautifully designed suites, a rooftop terrace with sweeping city views, and a welcoming art‑deco lobby bar. As part of Lancemore Hotels, a leading Australian boutique hotel group, we are proud to offer authentic hospitality with heart. We value fun, care, performance and growth – and we love developing and promoting talent from within. Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Applicants must have valid Australian working rights. Follow us on LinkedIn #J-18808-Ljbffr



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