Quality Assurance

Quality Assurance (Product Development Coordinator) At Switch, our mission is to challenge conventional supply practices with advanced out of the box solutions that deliver exceptional value to our customers. We focus on building sustainable partnerships and leveraging our supply chain intelligence network to solve complex sourcing and supply challenges for our customers. As a team, we are constantly adapting and evolving to ensure that we stay ahead of the game. Position Overview We are seeking an experienced Quality Assurance Officer to be part of our quality assurance efforts across the company’s product lines. This role is pivotal in ensuring compliance with quality standards, certifications, and regulatory requirements while delivering top-quality products. You will collaborate closely with the leader of the QA team as well as teams across procurement, production, and sales to maintain product excellence. New Product Development Support (NPD) A collaborative member of the new product development team from concept to execution for both retail and B2B markets. Support the QA Manager to research and implement innovative product formulations using knowledge of food chemistry, mainly pertaining to raw ingredients and risks (e.g., tea blends, herbs, and spices). Support the QA Manager to collaborate with the Sourcing Manager and Sales Team to verify products that meet customer briefs and business goals, including meeting specifications, satisfying import regulations, and controlling risk. Support the QA Manager to create and manage WIP (Work in Progress) development timelines, ensuring all departments meet critical business deadlines. Quality Assurance (QA) Responsible for QA assessments on all products, ensuring compliance with CCP (Critical Control Points) and food safety standards (HACCP, GMP). Develop and maintain QA documentation for all products, including international labelling compliance, PIFs (Product Information Forms), FSANZ approvals, allergen testing, and certifications (e.g., Halal, Kosher, FDA). Work with production teams (both inhouse and external partners) to ensure consistency and quality across all product batches. Implement and review quality control procedures, conducting internal and external audits to maintain product quality, minimize risk, and evaluate the integrity of the plan. Assist in certification audits and processes related to HACCP, ACO, Kosher, Halal, and other relevant standards. Collaboration & Stakeholder Management Support the QA Manager in communications with internal and external stakeholders, maintaining open and efficient lines of communication. Collaborate with the sales team to create product lines and meet market demands while ensuring all quality aspects are addressed. Support procurement by vetting suppliers and ensuring they meet the company’s quality and ethical standards and certifications. Participate in audits, assist and develop corrective actions for product and process improvements. Ensure that international and local QA standards are met across all suppliers and production facilities. Reporting & Continuous Improvement Regularly report on product development progress, QA issues, and improvement plans to senior management. Track and analyze production and QA data to improve product consistency, resolve quality issues, and maintain high standards with consistency. Manage and close CARs (Corrective Action Requests) within agreed timelines to prevent recurring issues. Take preventative action to minimise CARS. Oversee product testing, including microbiological and sensory tests, ensuring results align with product specifications. Key Requirements Minimum 2 years’ experience in a QA role or product development role within the food industry. Experience in enhancing quality assurance programs, audits, and ensuring compliance with international standards. Ability to self‑manage, be organised and work effectively with cross‑functional teams. Excellent analytical, problem‑solving, and communication skills. Experience importing/exporting food products into Australia, the US, or the EU is preferred. Preferred Qualifications Bachelor’s degree in Food Science, Food Technology, or a related Quality Assurance field. Experience with GMP (Good Manufacturing Practices) and process enhancement strategies. What You Can Expect at Switch Potential‑focused work culture. Career development opportunities. Supportive and collaborative team environment. Work‑life balance with no overtime, early Fridays and full pay. Exposure to high‑impact projects in a dynamic environment. Why Switch Be part of a supportive family business and a talented team that cares about your future. Work smarter, not harder, in a dynamic, lean environment. Great career path development opportunities to head into more senior positions. Excellent company culture that aligns with our values. Enjoy work‑life balance with no overtime, early Fridays and full pay. If you’re ready to take on a supporting role in quality assurance and contribute to a company that’s redefining excellence in supply chain management, apply now and make the Switch #J-18808-Ljbffr