Front Office Manager

Exciting Opportunity for an Experienced Front Office Manager – Join Our Growing Team Full-Time | On-Site | Modern 6-Chair Dental Practice About Us Are you ready for your next challenge? Join our well-established, reputable dental practice, proudly caring for the Ivanhoe community for over 30 years. We are a modern, progressive 6-chair purpose built general dental practice equipped with high‑quality technology, and we are seeking an experienced and motivated Front Office Manager / Treatment Coordinator to support our growing team. Collaborate closely with the Practice Principal, Practice Manager and Front Office Coordinators. About you Minimum 5 years' experience in dental front office, clinical assisting, or treatment coordination Certificate III or IV in Dental Assisting (highly desirable) Strong organizational skills, attention to detail, and problem‑solving ability Prior experience specifically as a Treatment Coordinator is essential for this role. Experience with dental practice management software is essential. Comfortable working extended hours on Tuesdays and Thursdays, and Saturdays as required Willingness to adapt to new processes, coaching, and continuous improvement Ability to support, coach and train team members and collaborate effectively Professionalism & Alignment with Culture Well‑presented, reliable, and committed to excellence Positive attitude with a desire to contribute to a supportive team environment Commitment to attend staff meetings, training, and uphold practice values The ideal candidate is an exceptional communicator who can confidently interact with both patients and team members. You understand how to adapt your communication style to suit different personalities and situations, ensuring clarity, empathy, and professionalism at all times. You naturally build rapport with patients, helping them feel at ease from the moment they enter the practice, and you foster positive, respectful relationships within the team. Your ability to listen, guide, and support others helps you earn trust and respect , creating a harmonious and productive work environment. You lead by example—approachable, organized, proactive, and consistently focused on delivering an outstanding patient experience and supporting the team to perform at their best. Key Responsibilities – Dental Front Office Manager Lead Front Office Operations Oversee all front office and administrative functions to ensure the practice front office runs smoothly, efficiently, and in alignment with organizational standards. Drive Performance & Results Monitor and analyze KPIs, performance metrics, and practice goals. Implement strategies to improve productivity, patient flow, and overall practice performance. Recruitment, Onboarding & Training Ensure comprehensive training to support staff success and retention. Financial Management Collaborate with the finance team to manage production/Expenses. Compliance & Regulatory Management Ensure all practice operations adhere to relevant dental, healthcare, and workplace regulations. Maintain accurate documentation and up‑to‑date compliance protocols. Treatment Plan Presentation & Patient Financial Coordination Deliver treatment plans to patients, clearly explain recommended care, and assist patients with understanding their options. Provide guidance on payment options, financing solutions, and insurance coverage to support informed decision‑making and treatment acceptance. Team Leadership & Collaboration Foster a positive, supportive work environment. Encourage collaboration between clinical and administrative teams, promoting high morale, engagement, and accountability. Relationship Building Cultivate strong, trusted relationships with both patients and staff. Maintain open communication to enhance patient satisfaction and team cohesion. Lead Effective Meetings Conduct engaging team meetings that align the team around goals, share performance insights, and reinforce priorities and expectations. Why Join Us? Be Part of a Winning Team : You’ll be stepping into a well‑established practice with a positive, engaged team that’s committed to delivering the best care. Leadership Opportunity : This is a fantastic opportunity to showcase your leadership abilities, working closely with a supportive Principal Dentist and external consultants to help steer the practice toward continued growth and excellence. Impactful Work : You’ll play a key role in managing daily operations, driving performance, and fostering a vibrant workplace culture where every team member feels valued. Support & Development : You’ll receive the guidance you need to succeed, with opportunities to grow and thrive in your career. What We Offer A beautiful, newly designed workspace to support your success. A supportive, collaborative team that values your contributions and is eager to work together towards shared goals. Competitive salary package. Continuous support and guidance from the Principal Dentist and external consultants. Autonomy with flexible hours. Outcome and growth focused leadership from the principal Ready to Take the Next Step in Your Career? This is your chance to join a practice that values excellence, fosters collaboration, and supports professional growth. If you are a dynamic, experienced Front Office Manager who thrives in a leadership role and is passionate about delivering results, we’d love to hear from you How to Apply Send your CV and cover letter to: Susie Raso Practice Manager Email: **@dentistsofivanhoe.com.au #J-18808-Ljbffr