Front Office Manager

Lancemore Lindenderry Red Hill – Red Hill South VIC 7d ago , from Lancemore Lindenderry Red Hill An exciting opportunity for an experienced Front Office expert to take the next step Run your own dynamic Front Office team Access to all our Benefits packages - including a PAID birthday off Mentoring and a tailored career pathway to advance your career Join this award-winning team, Lancemore Lindenderry Red Hill are the recent to be featured on ‘Top 10 hotels in Australia and New Zealand – Readers’ Choice Awards 2025' as named by Conde Nest and Lancemore Hotels 'Hotel of the Year' to name a few... We are on the hunt for an experienced and charismatichands‑on Hotel Front Office professional, to lead our outstanding guest-focused team in an influential role Reporting to the General Manager, you will oversee the entire Front Office operation and develop a high‑performing team who will wow our guests with flawless service experience during every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands‑on leadership style. ABOUT THE ROLE Award-winning 5‑star boutique hotel with a hatted restaurant, attracting leisure, corporate, conferencing, and wedding guests. Join a high‑performing leadership team, including an award‑winning Executive Chef, an expert Food & Beverage team, and a dynamic Director of Sales. Lead a small team as the champion of Customer Experience, ensuring an exceptional guest journey in a warm, professional, and “nothing is too much trouble” environment. Oversee and support a service‑driven team operating between 7:30am and 10:00pm, ensuring seamless day‑to‑day operations. Develop team capability through effective inductions, ongoing training, delegation, coaching, and feedback. Communicate all standards, policies, procedures, rates, packages, and hotel information clearly, while proactively monitoring consistency across the team. Maintain strong oversight of operational systems and procedures, including cash handling, payments, end‑of‑month tasks, and accounting processes. Manage guest feedback with professionalism and handle complaints effectively to ensure exceptional service recovery. Perform designated F&B responsibilities from the front desk as required, including beverage preparation, service support, and the coordination of room service orders, ensuring a streamlined and elevated guest experience ABOUT YOU Experience in a similar role, with essential exposure to Front Office leadership or management within a luxury hotel environment. Hands‑on leadership skills that inspire, motivate, and support the team—especially during high‑pressure “mad rush” moments. A genuine team player with a warm personality and a passion for delivering exceptional service with a boutique feel. Proven ability to perform under pressure in a fast‑paced setting, demonstrating initiative, strong prioritisation, problem‑solving skills, and effective collaboration with the wider hotel team. Results‑focused, with a commitment to achieving revenue targets and energising the team to identify and act on selling opportunities. Contributes to a positive workplace culture by fostering open communication, mutual respect, teamwork, and a supportive environment where everyone feels valued. ABOUT US Lancemore Lindenderry Red Hill A winner of multiple awards including, AGFG Chef's Hat Award, Conde Nast Traveller's Readers’ Choice Awards, Lindenderry is set in the very heart of Red Hill on 34 stunning acres of gardens and vines. Our luxury boutique, designer Hotel is ideally positioned to soak up the spectacular Mornington Peninsula: soul‑enriching nature, artisan produce and mere minutes from the region’s most revered wineries. Why work for Lancemore Hotels? A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. We strive on constantly growing and seeking approaches to be better in everything. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. We value our people and, as such, offer career progression, generous staff discounts, companywide incentives, and team social activities. If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... #J-18808-Ljbffr