Front Office Manager

vor 22 Stunden

City Of Cockburn, Österreich Nuvho | Smart Hoteliers Vollzeit

Front Office Manager Salary: A$70,000.00/yr - A$80,000.00/yr. Nuvho is recruiting on behalf of an established family‑owned operator of 20 iconic Australian tourism, hospitality and entertainment venues, the Prendiville Group. About the Venue Located on Rottnest Island in Western Australia, the venue offers barefoot boutique accommodation in the heart of Thomson Bay. Guests enjoy lagoon‑style pools, stylish rooms and a serene island escape just steps from the beach. About the Role As Front Office Manager, you will oversee all aspects of front‑office operations, from guest arrivals and departures to reservations and team development. You will lead a high‑performing team, drive service excellence, operational efficiency, and guest satisfaction, ensuring every stay is seamless and memorable. Key Responsibilities Lead, mentor, and inspire a talented front‑office team to deliver exceptional guest experiences. Oversee guest check‑in and check‑out processes, ensuring accuracy and efficiency. Manage reservations, room allocations, and guest requests with attention to detail. Maintain strong communication and collaboration with all hotel departments. Monitor and manage departmental budgets, including labour and operational costs. Ensure compliance with health, safety, and hotel policies and procedures. Implement and maintain service standards, policies, and procedures for the front office. Foster a positive team culture that encourages learning, collaboration, and professional growth. About You Proven experience as a Front Office Manager or Assistant Front Office Manager within a hotel or resort environment. Strong customer service focus and a passion for delivering memorable guest experiences. Excellent leadership, organisational, and communication skills. Comprehensive knowledge of front‑office operations, property management systems, and reservation processes. A hands‑on, motivated leader who thrives in a fast‑paced, dynamic environment. Ability to prepare and maintain staff rosters efficiently. Relevant hospitality qualifications and certifications. Benefits Shared accommodation with two other senior employees, including utilities, suitable for single occupants (property is not pet‑friendly). Attractive salary and staff benefits across all Prendiville Group venues through the employee Master Key program. Complimentary ferry travel to and from Rottnest Island, ensuring seamless access to the property. Two meals provided daily as part of employment. Significant training, development, and ongoing support to ensure success. Genuine career progression and promotion opportunities within the Prendiville Group. A supportive and inclusive culture within one of Australia’s most respected hospitality groups. A supportive and inclusive culture within one of Australia’s most respected hospitality groups. If you’re ready to bring your passion for hospitality to life, APPLY NOW with your current resume and cover letter, or contact us directly at . #J-18808-Ljbffr

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