Front Office Manager

Join the Team at Sovereign on the Gold Coast At Sovereign on the Gold Coast, we’re proud to deliver genuine hospitality in one of Australia’s most iconic holiday destinations. For over 20 years, we’ve been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions. Located just a short stroll from Cavill Avenue and Surfers Paradise Beach, Sovereign offers the perfect blend of relaxed resort living and proximity to all the action. From world-class dining and entertainment to natural beauty and family attractions, everything guests (and our team) could want is at their fingertips. Our resort caters to families with spacious studio and suite-style accommodation, a laid-back atmosphere, and a range of facilities including a resort-style pool, spa, gym, and a cedar sauna. We’re all about creating a comfortable and welcoming environment — not just for our guests, but for our staff too. We believe great holidays start with great people. That’s why we’re always on the lookout for positive, committed, and customer-focused individuals who are ready to make a difference. Whether you're just starting out in hospitality or bringing years of experience, you’ll be supported by a close-knit, professional team who value teamwork, respect, and service with a smile. Working at Sovereign means: Being part of a supportive and friendly workplace culture Meeting people from all walks of life Developing your skills in a dynamic and fast-paced resort environment Contributing to memorable holidays and experiences If you’re passionate about hospitality and want to work in a place where your contribution really matters, we’d love to hear from you. Position Description Front Office Manager – Sovereign on the Gold Coast Sovereign on the Gold Coast is looking for a dedicated and detail-oriented Front Office Manager to join our team. This is a hands-on leadership role responsible for overseeing the day-to-day operations of the front office, ensuring smooth guest experiences and efficient administrative support. About the role: As the Front Office Manager, you’ll be involved in all aspects of guest services, team coordination, and front office administration. This position requires a calm, confident, and organised approach to help keep the business running efficiently and professionally while maintaining a high standard of service to guests and owners. Key responsibilities include: Managing daily banking and end-of-day reconciliation Overseeing guest check-in and check-out procedures, providing support to the front office team Coordinating bookings and managing third-party reservations from platforms like Booking.com, Expedia, and Hotelbeds Maintaining and updating the property management system (RESLY), including owner and tenant details Processing rent receipts, generating invoices, and tracking payments accurately Preparing reports and documentation for mid and end-of-month processes Managing staff rosters, leave records, and shift planning Coordinating inventory and supply orders including stationery, luggage tags, and kiosk stock Responding professionally to reviews, enquiries, and communication from OTAs and guests Liaising with suppliers and contractors to support operational needs What we're looking for: Proven experience in a front office leadership role within a busy hotel or resort environment Strong financial and business acumen, with the ability to manage budgets, monitor revenue, and meet performance targets A demonstrated ability to support and implement business strategy and drive operational improvements A proactive, solutions-focused mindset and a calm, confident leadership style A genuine passion for guest service, with the ability to champion brand standards and team culture Confidence in managing third-party bookings and payment reconciliation Relevant expertise in using PMS or reservation systems (familiarity with RESLY highly regarded) Current First Aid, CPR, and RSA certifications (well regarded) A full, unrestricted driver’s licence Full working rights in Australia Why work with us: Sovereign on the Gold Coast is a long-standing, well-regarded resort just moments from the heart of Surfers Paradise. Our close-knit, supportive team prides itself on creating a welcoming environment for guests, owners, and staff alike. This is a great opportunity to join a workplace where your contribution is valued and your role makes a meaningful difference to the guest experience. Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Front Office Manager? How many years of people management experience do you have? Do you have experience preparing work rosters? Do you have a current Australian driver's licence? Do you hold a current Responsible Service of Alcohol (RSA) certificate? Do you have previous invoicing experience? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. What can I earn as a Front Office Manager #J-18808-Ljbffr