Case Manager Level 1

Case Manager Level 1 – Allianz Australia At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. Let’s care for tomorrow, so we can create a better future together, for everyone. While you’ll be working with individuals facing challenging times, your primary goal is to deliver a positive customer experience, making this role highly rewarding. As a relationship builder, you will assist individuals by engaging with them and relevant stakeholders to maximise their return to health, life, and work. You will also guide our customers through every stage of the claims process, ensuring they are well‑informed and supported throughout. About the Role Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes. Determine liability and manage a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident. Make key liability decisions and assess claims for reasonable and necessary treatment. Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports. Provide timely and effective responses to customer needs and ensure accurate processing of claims. About You Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes. Determine liability and manage a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident. Make key liability decisions and assess claims for reasonable and necessary treatment. Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports. Provide timely and effective responses to customer needs and ensure accurate processing of claims. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and Perks Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work‑Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer For more details about our benefits, visit the Allianz Careers site. Allianz Group – Inclusion & EEO Statement Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and Support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow. #J-18808-Ljbffr