Platform Manager
vor 2 Wochen
Platform Manager - Telephony & Agent Experience
Apply
locations
Newcastle, Australia
Sydney, Australia
Melbourne, Australia
time type
Full time
posted on
Posted 7 Days Ago
job requisition id
JR103163
Let’s talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.Let’s talk about diversity, equity and inclusionWe embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open
roles.nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertise in an alternative format, please contact us at
’s talk about this roleAs the Platform Manager – Telephony & Agent Experience, you will be responsible for overseeing and optimising the contact centre technology platform (Amazon Connect) to enhance call centre agent performance and overall customer experience. This role involves applying product and platform thinking to manage telephony systems, ensuring seamless integration and functionality, and improving agent tools and workflows to deliver exceptional service.Some other key responsibilities of the role include:Leading initiatives to streamline and enhance the contact centre technology ecosystem, leveraging your strong technical expertise and business acumen to implement solutions.
Playing a pivotal role in aligning technology strategies with business objectives and ensuring the platform supports evolving needs of the contact centre.
Acting as the primary point of contact for telephony and agent experience, collaborating closely with IT, operations and business stakeholders to identify opportunities for improvement.
Providing thought leadership on contact centre best practices, whilst fostering a culture of continuous improvement within the team.
Let’s talk about youWith previous experience managing contact centre telephony systems and technology platforms (e.g., Amazon Connect), other key skills and experience that will set you up for success in this role include:Proven experience in enhancing call centre agent tools and workflows.
Strong background in product and platform management, with a focus on strategic alignment and value maximisation.
Experience with telephony technologies and integration with other systems.
Excellent problem-solving skills and ability to navigate complex technical environments.
Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
Track record of delivering high-quality, reliable technology solutions in a contact centre environment.
Commitment to continuous improvement and staying current with industry best practices.
Experience with data analytics and leveraging data to drive strategic decisions.
Experience driving automation initiatives within a contact centre environment.
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please applyLet’s talk about working at nibOur hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. OurHubsare purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.Other benefits to support you at work (and play) include:Generous discounts on nib health and travel insurance products including 50% discount on employee health
insurance
The opportunity to give back to the community through paid leave for volunteering through nib Foundation
Support
your better health
– whatever that looks for you - through our nib Well Program and corporate fitness discounts
Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
Benefits to support our diverse workforce with 18 weeks paid parental leavefor all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine printAll your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
About Us
Who we arenib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information.nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia.In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world
Our PurposeOur purpose is your better health. We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
#J-18808-Ljbffr
-
Platform Manager
vor 3 Wochen
The Hill, Österreich nib Group VollzeitPlatform Manager - Telephony & Agent ExperienceNewcastle, Newcastle, Maitland & Hunter NSWProduct Management & Development (Information & Communication Technology)Let's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the...
-
Centre Manager
vor 4 Wochen
The Hill, Österreich G8 Education Limited VollzeitOur OpportunityAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Community Kids Morissetto join our team and oversee the operation of our licensed childcare centre of 150places.As a Centre Manager, you will be responsible for...
-
Centre Manager
vor 3 Wochen
The Hill, Österreich G8 Education Limited VollzeitOur OpportunityAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Community Kids Morissetto join our team and oversee the operation of our licensed childcare centre of 150places.As a Centre Manager, you will be responsible for...
-
Head of Discipline
vor 1 Woche
The Hill, Österreich Thales Group VollzeitHead of Discipline - ILS Engineering page is loadedHead of Discipline - ILS EngineeringApplyremote typeHybridlocationsNewcastletime typeFull timeposted onPosted 2 Days Agojob requisition idR0255181At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human...
-
Senior Environmental Consultant
vor 4 Wochen
The Hill, Österreich Geoscience Ireland VollzeitJob Details: Senior Environmental Consultant - Impact AssessmentFull details of the job.Job TitleVacancy NoVacancy NoVN3618Employment TypeEmployment TypePermanentContract TypeContract TypeFull-TimeAdvertJob DescriptionAbout the business and the roleSLR Consulting Australia Pty Ltd (SLR) is an international environmental consultancy with a globally recognised...
-
Senior Environmental Consultant
vor 3 Wochen
The Hill, Österreich Geoscience Ireland VollzeitJob Details: Senior Environmental Consultant - Impact AssessmentFull details of the job.Job TitleVacancy NoVacancy NoVN3618Employment TypeEmployment TypePermanentContract TypeContract TypeFull-TimeAdvertJob DescriptionAbout the business and the roleSLR Consulting Australia Pty Ltd (SLR) is an international environmental consultancy with a globally recognised...
-
Digital Media Platform Specialist
vor 1 Monat
Council of the City of Sydney, Österreich Woolworths Limited VollzeitRequisition ID 969502 - Posted - WooliesX - NSW - Full-time - Marketing & Communications Opportunity to leverage your experience in this dynamic team The Opportunity The Digital Media Platform Specialist brings analytical and data expertise to assist, create, deliver and manage feeds of products in paid media channels. This role will drive...
-
Digital Media Platform Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Woolworths Limited VollzeitRequisition ID 969502 - Posted - WooliesX - NSW - Full-time - Marketing & Communications Opportunity to leverage your experience in this dynamic team The Opportunity The Digital Media Platform Specialist brings analytical and data expertise to assist, create, deliver and manage feeds of products in paid media channels. This role will drive...
-
Digital Growth Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Paramount Pictures VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Paramount is a global media and entertainmentorganisationwith some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms forthe young (and the...
-
Digital Growth Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Paramount Pictures VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Paramount is a global media and entertainmentorganisationwith some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms forthe young (and the...
-
Social Media Manager
vor 3 Wochen
Council of the City of Sydney, Österreich WPP AUNZ VollzeitLocation:Office location will be determined dependant on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and BrisbaneWe are looking for a Social Media Manager to work within one of our agencies. This is a great opportunity for an experienced and passionate Social Media marketing candidate to grow their career and learn...
-
Manager, AMER RFA Enterprise
Vor 5 Tagen
The Loop, Österreich Stripe, Inc. VollzeitWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Digital Project Manager
vor 1 Monat
Council of the City of Sydney, Österreich Interface Agency VollzeitDigital & Search Marketing (Marketing & Communications) Our client is a full service digital experience agency with a 20+ year track record of working with some of Australia’s best known brands in banking, retail, fashion, motor, and more. They specialise in everything from product strategy to digital experience design to custom software development -...
-
Marketing Manager
vor 3 Wochen
Council of the City of Ryde, Österreich Catholic Healthcare VollzeitMarketing Manager Macquarie Park location, short walk from Metro Station 7 Additional Leave days per year, NFP salary packaging & WFH Options! Opportunity to apply your Aged Care experience & expertise Collaborative, dynamic, and professional team Exciting things are happening at Catholic Healthcare! In 2024 we’ll celebrate 30 years in care, we now have...
-
Senior Project Manager
Vor 5 Tagen
Council of the City of Sydney, Österreich News Corp VollzeitSenior Project Manager - Technology Digital and DataJoin our dynamic Technology, Digital and Data division as a Senior Project Manager and seize this exciting opportunity to lead impactful projects.In this role, you will be an integral part of the dynamic Strategy & Portfolio Management Team that supports the delivery of technology and digital initiatives...
-
Social Media Manager
vor 2 Monaten
Council of the City of Sydney, Österreich Two Palms Media VollzeitTwo Palms Media is the agency we wanted to work for but couldn’t find. We’re an agency that puts our team first, gives everyone a voice and prioritises a balanced lifestyle.We’re committed to fostering a great culture, which typically brings out the best in everyone.We celebrate the personalities of our family of creative people working at Two...
-
Social Media Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Two Palms Media VollzeitTwo Palms Media is the agency we wanted to work for but couldn’t find. We’re an agency that puts our team first, gives everyone a voice and prioritises a balanced lifestyle.We’re committed to fostering a great culture, which typically brings out the best in everyone.We celebrate the personalities of our family of creative people working at Two...
-
Fundraising Marketing Content
Vor 7 Tagen
Council of the City of Sydney, Österreich Southern NSW Local Health District VollzeitPosition Title: Fundraising Marketing Content and Digital Manager Employment Type: Permanent Full TimeHours per week: 38 HoursPosition Grade: Health Services Manager Level 2 Salary: $106,142.00 to $$125,241.00 base salary per annum Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations’ Health Employees Agreement 2019...
-
Programmatic Manager
vor 1 Monat
Council of the City of Ryde, Österreich Foxtel Management Pty Limited VollzeitApply now Job no: 3756 Work type: Full time Location: Artarmon, North Ryde Categories: Marketing & Communications Life at Foxtel Group A career with us means working across one or more of our brands including Foxtel, Hubbl, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, thePerks at Workare taken care of: You’re part of Fox...
-
Office Manager
vor 2 Monaten
Council of the City of Sydney, Österreich Ideagen VollzeitAbout Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make...
