Risk & Insurance Officer

Gladstone Regional Council – Gladstone QLD Gladstone offers dynamic career opportunities across diverse industries, catering to a range of skills and ambitions. Whether you're advancing your career or seeking work-life balance, Gladstone's industrial strength, innovative energy projects, and bustling service sectors make it a fantastic place to work and live. You’ll be glad you made it Discover a fulfilling career at Gladstone Regional Council, where your dedication to community service merges with our commitment to improving residents’ lives. Every role contributes to the livelihood of those who call Gladstone home. We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion. We are committed to creating an inclusive environment where everyone, regardless of gender, age, marital status, sexual orientation, disability, ethnicity, or background, can thrive. Inclusion is at the heart of our culture. View our Access and Inclusion Action Plan and Reconciliation Action Plan Risk & Insurance Officer Council is seeking to appoint a permanent full time Risk & Insurance Officer to contribute to Council’s success. Permanent Full Time, 9-day fortnight Monday to Friday – flexibility with start and finish times Better Balance, Better Benefits with GRC About the Role The purpose of this position is to support the continuous improvement of Council’s Enterprise Risk Management Framework enabling Council to achieve its goals and objectives whilst providing customer‑centric and confidential assistance. This position also oversees the receival, investigation, coordination and renewal processes for insurance and insurance claims to ensure timely processing and effective customer service. Your role will include: Supporting the continuous improvement of our Risk Management Framework; Building risk management awareness and capability across the business; Supporting the renewal of our insurance policies and providing insurance advice across the business; and Receiving, investigating, and coordinating insurance claims for and against Council which includes undertaking investigations, making decisions, communicating outcomes with claimants, and liaising with Council’s insurer. You will bring: Substantial experience in the management of insurance claims and the provision of advice in relation to risk management functions and activities. Sound knowledge of the process and legislative environment of insurance claims and risk management, including knowledge and understanding of the Local Government Act 2009, Local Government Regulation 2012 and other associated acts required and AS ISO 31000:2018 Risk Management – Guidelines. Substantial interpersonal and communication skills with particular emphasis in the areas of consultation, negotiation, influencing, conflict resolution and assertiveness and ability to relate effectively to both senior management and operational staff. Previous experience communicating with customers to gather information to provide an assessment of facts and assessment of risk. Substantial analytical, research and project management skills. Substantial organisational and time management skills. Understanding of and experience interpreting and applying relevant legislation, policy and procedures. Effective interpersonal and communication skills (verbal and written English) to engage with a broad customer base. Demonstrated ability to work effectively in a team and independently. Proficient keyboard skills and experience using Microsoft Office Suite and operating corporate business systems. Legally able to drive a motor vehicle in Queensland. Eligibility & Pre‑employment Checks To be eligible for this position, the candidate must have applicable working rights. Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process. This could include reference checks, pre‑employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing. For questions related to the role or recruitment process, please call Council on 0*** or email the Talent Acquisition Team at **********@gladstone.qld.gov.au. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr