Aftersales Service Advisor
Vor 3 Tagen
Harmony New Energy Auto Services (WSP) PTY LTD – Caroline Springs VIC About Harmony Auto Harmony Auto is an international dealership group specialising in the premium and luxury automotive sector. Since establishing a global strategic partnership with BYD in 2023, we have been responsible for the brand’s channel development and operations across multiple overseas markets. What You’ll Be Doing As an Aftersales Service Advisor , you will be the key connection between our customers and the service workshop. Your role is to ensure every Denza owner receives exceptional support and a premium aftersales experience — from service booking and repair coordination to vehicle handover. Key Responsibilities Greet and assist customers with professionalism and empathy throughout their service journey Manage daily service bookings, repair orders, and workshop scheduling Communicate clearly with customers regarding service needs, costs, and repair timelines Liaise with technicians, parts, and logistics teams to ensure efficient job progress Coordinate warranty and service campaign claims in line with manufacturer standards Update customer and vehicle data in the Dealer Management System (DMS) Handle customer enquiries and provide timely updates during the service process Conduct post-service follow-ups to ensure satisfaction and retention Support service reporting, invoicing, and KPI tracking for management review What We’re Looking For (Required) Proven experience as a Service Advisor or in an automotive aftersales/service role Excellent communication and customer service skills Ability to coordinate effectively between customers and workshop teams Strong attention to detail and administrative accuracy Organised and proactive approach to workload management Proficiency in Microsoft Office and DMS/CRM systems Professional presentation and commitment to premium service standards Highly Regarded Experience in luxury, premium, or EV brands (BYD, Mercedes-Benz, BMW, Lexus, etc.) Knowledge of EV service operations and dealership workflows Familiarity with Pentana, ERA, or similar systems Bilingual proficiency (English & Mandarin) is highly preferred What We Offer Competitive base salary + Superannuation + Performance incentives Join a premium EV brand backed by BYD and Mercedes-Benz Comprehensive training in Denza service systems and EV technology Clear career progression within the Harmony Auto network Supportive, high-performing team culture focused on excellence and innovation How to Apply If you are passionate about customer care and aftersales excellence — and thrive in a high-end, service-oriented environment — we’d love to hear from you. Click Apply , or send your CV to: @bydmelbourne.com.au #J-18808-Ljbffr
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