Library Services Officer

About the role As Library Services Officer you will be part of the Library Branch Services team and responsible for supporting day-to-day library operations and providing effective customer service to a diverse audience in accordance with best practice and the Library and Customer Services objectives and vision: Creating connections, improving lives, every moment matters. Your main focus will be on providing support in library operations and functions through effective and efficient delivery of library services to the community. Some of your key accountabilities will include: Provide effective point of need customer services Ensure exemplary and positive customer experience Provide day-to-day operational and administrative support Assist and engage with diverse customers Positions are available within our Library and Children’s Library Branches. View the position descriptions for more details about the role. Library Services Officer (Children’s Library) Library Services Officer About you To be successful in this role you will have: Belief in our values of safety and wellbeing, communication, collaboration, integrity, efficiency, and leadership Working with Children Blue card (if working in the Children’s Library) Experience in point of need customer service The ability to be resilient, agile and a supportive team member The ability to undertake a range of manual handling tasks Willingness to work at different locations and work outside the normal span of working hours Minimum education, Year 12 or equivalent A certificate in a relevant discipline is desirable About the benefits These are casual positions with an hourly rate of $48.41 ($76,541 per annum pro-rata), plus superannuation of up to 12.5%. Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection About us Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of livability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities. Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision: ‘Ipswich, a city of opportunity for all. Join us.' We have a workplace culture built on our values of safety and wellbeing, communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people. Join us If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you. Please apply online and submit A short video, up to one (1) minute in length, introducing yourself and demonstrating why you are the most suitable candidate for the role. This is your opportunity to showcase your passion, experience, and alignment with our values. You may wish to include why you’re interested in joining Ipswich Libraries, why now is the right time for you, and what unique qualities or perspectives you would bring to our team. We’re excited to learn more about you beyond the written application. You can use any video host platform to create your video and then add a url link to your video in your cover letter. A resume of no more than 4 pages including current licences / tickets / qualifications / certificates / visa that you hold. A cover letter of no more than 2 pages describing your skills and experience and the link to your video. Closing date: 14 December 2025 Please direct any related questions to . Pre Employment Screening: Successful applicants must agree to provide information for pre employment screening including referee checks, validation of eligibility to work in Australia, criminal history check, health assessments and may include validation of qualifications and licences and other screening checks. Ipswich City Council is an Equal Employment Opportunity employer: We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence. #J-18808-Ljbffr