Service Delivery Manager
vor 6 Stunden
We’re an Adelaide-owned MSP delivering tailored IT solutions across industries. Our reputation is built on innovation, reliability, and customer satisfaction. At Concept Data, we believe in empowering our team to help clients succeed and having fun while we do it. What We Offer Professional development and training opportunities. Collaborative and supportive work environment. Chance to influence and define IT service delivery across the company. A supportive, collaborative team that values your input. A chance to work with diverse clients and technologies. About the Role We are seeking an experienced Service Delivery Manager to oversee the delivery of IT services across our company. This role ensures that IT operations run smoothly, service levels are consistently met, and our teams are equipped to provide reliable, timely and proactive support. The successful candidate will lead service operations, manage incidents and changes, and drive continuous improvement in IT service delivery. Key Responsibilities Manage daily operations of the IT Service Desk and Service Engineers, ensuring timely resolution of tickets and incidents. Lead incident and problem management processes to minimise downtime and prevent recurrence. Coordinate change and release management activities, ensuring updates and deployments are executed with minimal disruption. Monitor and report on service performance, including KPIs and SLAs, to identify improvement opportunities. Ensure compliance with company policies, industry standards, and regulatory requirements. Provide leadership and guidance to IT service teams, fostering a culture of accountability and service excellence. Collaborate with internal teams to align IT services with business needs and priorities. Drive service improvement initiatives using process improvement methodologies and innovative thinking. Develop and maintain a pipeline of continuous improvement opportunities. Contribute to IT roadmaps and architectural frameworks ensuring compliance with group standards and regulatory requirements. Lead IT projects end-to-end, managing timelines, budgets, risks, and company change for new systems and processes. Ensure effective IT service delivery, performance monitoring, and SLA compliance. Deliver training, user support, and local leadership for the IT Service Desk team and Service Engineers. Ensure service quality through monitoring, report review, and proactive gap management. To be successful in the role you will have Minimum 5 years of experience in IT service management or IT operations. Strong knowledge of ITIL practices and service management tools. Proven track record in managing service delivery teams and achieving SLA targets. Excellent communication, leadership, and problem‑solving skills. Technical expertise in IT infrastructure and applications. Strong organisational and project management abilities. Customer-focused mindset with a commitment to service excellence. Ability to analyze complex issues and implement sustainable solutions. Effective team leadership and mentoring skills. About You To be part of our team you will be a great communicator, a team player, action oriented, work collaboratively, and will be a great advocate for our client's experience. Kindly note, only shortlisted applicants will be contacted. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Service Delivery Manager
vor 2 Wochen
Adelaide, Österreich Compnow VollzeitCompnow Marleston, South Australia, Australia Service Delivery Manager Join or sign in to find your next job at Compnow. About Compnow Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should...
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Service Delivery Manager
vor 2 Wochen
Adelaide, Österreich Brennan VollzeitBrennan Adelaide, South Australia, Australia Join or sign in to find your next job Join to apply for the Service Delivery Manager role at Brennan Brennan Adelaide, South Australia, Australia 2 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Brennan Brennan. Where true performance thrives.At Brennan, we believe...
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Service Delivery Manager
vor 1 Woche
Adelaide, Österreich CompNow VollzeitCompnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex...
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SA Service Delivery Manager
Vor 2 Tagen
Adelaide, Österreich Pro AV Solutions VollzeitPro AV Solutions is Australia’s most experienced, respected, and awarded Audio‑Visual Integration company, recognised as an industry leader for over 30 years with offices nationwide. We design, integrate, support, and maintain high‑quality Audio‑Visual systems and solutions across the Corporate, Government, Education, Health, Venue, and Defence...
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vor 1 Woche
Adelaide, Österreich Ontime Delivery Solutions VollzeitWant reliable work and a steady income? Looking for delivery driver jobs in Adelaide that give you regular hours *and* let you choose how much you earn? Ontime Delivery Solutions is hiring right NOW! We need dependable owner-drivers with all kinds of vehicles: from cars and utes to 1 and 2-tonne vans (even refrigerated ones!), box trucks (4 to 14 tonnes,...
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vor 3 Wochen
Adelaide, Österreich Service Stream VollzeitDescription Summary We are growing - join our Defence division at Service Stream supporting the PAS contract. About the Role We have a role available for a Project Data Services Manager to join our Defence division. This is a permanent full-time position that could be based at any of the main defence bases in South Australia. About us Service Stream is an...
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Service Delivery Lead
vor 1 Woche
Adelaide, Österreich CompNow VollzeitA national technology provider is looking for a Service Delivery Manager responsible for ensuring the delivery of all services to contracted Service Levels. You'll manage the operational delivery and mentor delivery staff, leading efforts to enhance customer satisfaction. Ideal candidates will have experience in service delivery management and effective...
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Dynamic Service Delivery Coordinator
vor 5 Stunden
Adelaide, Österreich Nobles VollzeitA leading service organization is seeking a Service Coordinator in Adelaide to manage customer and communication workflows. You'll prioritize inquiries, coordinate schedules, and ensure compliance with service delivery operations. The ideal candidate has strong organizational skills, enjoys a dynamic work environment, and has experience with software tools...
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Service Delivery Leader — Flexible Work
vor 2 Wochen
Adelaide, Österreich Compnow VollzeitA technology solutions provider in Adelaide is seeking a mid-senior level Service Delivery Manager to oversee service delivery to contracted service levels. This role requires managing diverse operational support teams while ensuring customer satisfaction. Candidates should have previous experience in a similar role and strong customer management skills. A...
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ICT Manager
vor 2 Wochen
Adelaide, Österreich ASC Pty Ltd VollzeitAbout the Opportunity ICT Manager - Operations & Service Delivery: SSN AUKUS Build Program – ASC Pty Ltd ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the...
