Reporting Manager

Reporting Manager (Health Manager Level 4) Applications Close: 11:59pm, 14th November 2025 About Us – EHealth NSW At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world‑class ICT solutions that improve patient care across the state. Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient‑centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference. About The Opportunity As the Reporting Manager of our Customer Service – Service Management at eHealth NSW, you will help make a real difference in healthcare through delivering accurate, timely, and actionable reporting that drives informed decisions across NSW Health. This role offers the opportunity to lead initiatives that transform service measurement and reporting. You’ll work with advanced analytics tools and collaborative platforms to improve transparency, optimise processes, and set new benchmarks for performance. As the Reporting Lead, you will manage, monitor, and maintain the Service Measurement and Reporting function for eHealth NSW. You’ll partner with multiple directorates and key stakeholders across NSW Health to ensure reporting services exceed expectations and support continuous improvement. In This Role, You Will Provide technical reporting leadership in multidisciplinary teams delivering service management practices and end‑user services, including designing efficient data models and customising enterprise reporting and visualisation tools. Develop and design a comprehensive reporting framework and plan that addresses the information needs of service management practices and end‑user services. Influence and negotiate with stakeholders—including customers, senior managers, and practice leads to identify trends, patterns, and insights within datasets, offering actionable insights to drive business strategies and performance improvements. Synthesise complex data into actionable insights to enable data‑driven decision‑making across Service Management practices. Develop and maintain reporting assets in line with the Service Management and Reporting policy and framework to support other service management practices in executing their processes. Develop and manage strategies in data integrity to ensure consistency, accuracy, and reliability of reports by validating data sources to minimise errors and discrepancies. Lead and promote opportunities for process optimisation and automation within the reporting function, driving efficiency gains and enhancing overall effectiveness. Actively support, promote, and advise on internal policies governing data privacy, security, and reporting standards to ensure compliance and mitigate risks associated with data handling and dissemination. About You Has proven experience and success in Service Measurement and Reporting within a large and complex service industry organisation, including deep knowledge of reporting frameworks and extensive experience using ITSM platforms and data visualisation tools. Relevant qualifications or equivalent experience are essential. Demonstrates exceptional communication, influencing, and collaboration skills, with the ability to lead workshops, facilitate discussions, and engage stakeholders effectively. Possesses advanced analytical and problem‑solving skills, including the ability to interpret complex information from multiple sources, prepare and present clear reports and deliver creative, business‑focused solutions. Need more information? Position description Find out how we hire at eHealth NSW Check out our diversity and inclusion commitment Learn more about us at eHealth NSW Working at eHealth Benefits Flexible work options Professional growth and career development Allocated day off per month Salary packaging Various health and wellbeing programs to support our team How To Apply Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor, Zoe Newell, or the Hiring Manager, Khushi Melhra, and quote REQ . Additional Information This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia). If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful. #J-18808-Ljbffr