Client Administration Officer

vor 21 Stunden


Australia, Österreich Bay Plumbing & Drainage Vollzeit

Customer Administration Officer - Geelong Join the Best Plumbing Business in Geelong — a locally respected, family‑operated company that values reliability, quality of work and genuine people. What we do Bay Plumbing & Drainage provide the best comprehensive services across domestic, residential, commercial and strata maintenance. We pride ourselves on our positive team culture and commitment to delivering exceptional customer service. We are responsible for a wide spectrum of services from leak detection, CCTV inspections, drain jetting, drain repairs and hydro‑excavation, as well as ongoing program maintenance in real estate and body corporate management settings. The Opportunity This role is the central point of contact for our office — handling inbound calls, converting sales, scheduling jobs, supporting our field team, and managing day‑to‑day business operations. The successful candidate will also drive our digital presence through social media and business platforms, while providing vital support across compliance, sales and administration. Why we're different Sign‑on Bonus – $1,000 Industry‑Leading Pay – $28–$36/hour (depending on experience) Annual Holiday Bonus – $500 Birthdays Off – as approved annual leave Key Responsibilities Customer Service & Scheduling Answer inbound calls, emails and online enquiries in a professional manner Schedule and coordinate jobs using ServiceM8, ensuring efficient workflows Send confirmations, reminders and follow‑ups to customers Manage emergency call‑outs and job logging processes Administration & Compliance Maintain customer records – ServiceM8 CRM Prepare and track quotes, invoices Maintain job files, compliance reports and audit‑ready documentation Send outreach messages/emails under guidance Follow up on outstanding quotes and maintain CRM pipeline Reconcile invoices What we're looking for 3+ years strong communication and customer service experience Highly organised with attention to detail Proficiency in digital tools (Xero, ServiceM8, Microsoft Office, Google Suite) Ability to manage multiple priorities in a fast‑paced environment A proactive, problem‑solving attitude with a willingness to learn Driver’s Licence Admin experience in a trade business What we offer Be a valued part of a supportive family business Full‑time role with growth opportunities Supportive, professional and values‑driven team environment Training and development opportunities Exposure to both operational and marketing aspects of a growing business The chance to make a meaningful impact in a respected company We focus on delivering an excellent service experience, aiming to be the gold standard in the industry. #J-18808-Ljbffr



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