Customer Service
Vor 3 Tagen
Job description Customer Service - Service Alerts Optimiser 6-month Customer Service contract with a leading national broadband provider, based in Perth CBD. $36 per hour, ASAP start, hybrid work options, full training and strong team support. Fast‑paced Service Alerts Optimiser role coordinating field technicians and managing real‑time service workflows. Position Overview You will play an important role in ensuring customers receive timely and efficient service by monitoring and coordinating field technician work. The role requires quick thinking, strong customer service capability, and the ability to manage a high‑volume workflow. This is a great fit for someone who enjoys problem‑solving and working in a fast‑paced environment. Key Responsibilities Monitor work orders and customer appointments to ensure deadlines are met Identify and resolve jobs at risk due to access issues, delays, or other obstacles Conduct pre‑visit readiness checks to prevent unnecessary field call outs Analyse data to identify patterns, risks, and opportunities for scheduling improvements Respond to operational impacts such as outages, weather events, and real‑time scheduling changes Manage high‑priority escalations and liaise with field technicians via chat, phone, and email Re‑prioritise technician schedules based on evolving field availability Contribute to continuous improvement efforts by reporting recurring issues About You Previous phone‑based customer service experience is essential Strong communication skills and the ability to multitask under pressure Experience in scheduling, dispatch, or operational coordination is highly regarded Analytical mindset with the ability to interpret operational data Telecommunications experience is an advantage Strong attention to detail and a collaborative, solutions‑focused approach Benefits Hybrid work flexibility Excellent training and onboarding Supportive and engaged team culture ASAP start 6‑month contract with potential for extension $36 per hour Opportunity to work with one of Australia’s major tech infrastructure organisations If you are interested, please apply today #J-18808-Ljbffr
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Assistant Director Service Delivery
Vor 5 Tagen
Perth, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Perth, Österreich Customer Service Delivery VollzeitA government agency in Australia seeks an Assistant Director Service Delivery to lead and innovate customer service delivery. You will be pivotal in shaping strategic plans, managing a diverse team, and ensuring performance indicators meet the state's vision. This role offers a competitive salary, flexible working arrangements, and long-term career prospects...
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Assistant Director, Service Delivery
Vor 3 Tagen
Perth, Österreich Customer Service Delivery VollzeitA government agency is looking for an Assistant Director Service Delivery in Perth to lead and innovate within the Driver and Vehicle Services division. The role requires strategic leadership, stakeholder engagement, and a focus on enhancing community accessibility and safety. You will develop service delivery models while ensuring compliance with...
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Customer Service
Vor 7 Tagen
Perth, Österreich Advanced Personnel Management VollzeitAbout the Company We’re a diverse team of over 13,000 people across 11 countries with a shared purpose – to Enable Better Lives . Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too. Our work enables the people we serve to realise their ambitions and...
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Customer Service Representative
Vor 5 Tagen
Perth, Österreich Qube VollzeitCustomer Service Representative Join Qube Bulk as a Customer Service Representative. Based at either our Hendra Office in Brisbane or Perth. The Customer Service Representative is the primary point of contact for Qube Bulk clients, both internal and external. This frontline role is responsible for delivering exceptional customer experiences by efficiently...
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Customer Service Coordinator
vor 4 Wochen
Perth, Österreich Aurizon VollzeitLocation: Welshpool and Forrestfield, Perth Duration: 12-month contract Days: Tuesday-Saturday – 38 hours per week About the role Reporting to the Customer Service Lead, this critical role will be responsible for the daily operations of Aurizon Containerised Freight Services by providing safe, efficient and customer focused solutions, including the...
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Customer Service Manager
vor 3 Wochen
Perth, Österreich at VollzeitOverview Join a stable, high performing CSO team for Australia’s leading agribusiness. A role with real purpose, supporting our customer base across WA. 12-month contract (with the potential for a permanent position). At Nutrien Ag Solutions, our purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. For...
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Customer Service Representative
Vor 3 Tagen
Perth, Österreich Thrifty VollzeitPerks Profit Sharing Program Generous discounts on our brands Employee Car Sales Program Car Leasing Program On-site Airport Parking Additional days leave per annum A focus on sustainability Targeted charity partnerships Key focus on wellbeing and safety WGEA Certified workplace About the Role As a Customer Service Representative, you will be responsible for...
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Customer Service Consultant
Vor 3 Tagen
Perth, Österreich Medibank Private Limited VollzeitThe Opportunity At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture. We are currently looking for a customer service superstar to join our Overseas team as an Overseas Customer Service Consultant, working Part‑Time (0.6FTE) . This is a hybrid role that...
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Customer Service Representative
vor 3 Wochen
Perth, Österreich Johnson & Johnson MedTech VollzeitJob Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
