Business Systems Engineer
vor 2 Monaten
Our Business Transformation team is comprised of people with backgrounds in business strategy and architecture, program execution, and data science. We work on projects to help grow CSS through sustainable transformation.We're hiring a Business Systems Engineer (BSE), reporting to the Manager of Business Systems Engineering. As a BSE, you will increase the effectiveness of customer-facing teams by keeping important support systems healthy, facilitating and enacting change, and representing the service perspective within development and program delivery teams.What you'll do
Respond to incidents and outages as a subject matter expert resource for other on-call teams working to resolve the incidentsUser documentation, including documentation for Jira workflows, release notes, and post-launch documentation for new featuresCollaborate with other BSEs to provide subject matter expertise in support systems and operations, including guidance and feedback for major organization-level programs; define and support UAT; and design and implement experimentsCommunicate highly technical information to both technical and non-technical business partnersEvaluate change requests and issues that are IT-dependentYour background
2 years of software system administration experience (e.g., Atlassian products, Salesforce, NetSuite)1 year of experience in a technical support or similar role1 year of experience with technical documentation and testingExposure to the software development lifecycle, including coding, database queries, and troubleshooting complex software systemsDon’t see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
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