Accommodation Coordinator, ILSC

Accommodation Coordinator, ILSC & Greystone College Australia Join to apply for the Accommodation Coordinator, ILSC & Greystone College Australia role at ELS INTERNATIONAL EDUCATION PATHWAYS PRIVATE LIMITED Role: Accommodation Coordinator, ILSC & Greystone College AustraliaStart Date: December 2025Reports to: National Accommodation DirectorLocation: Sydney (Preferred) Description LSC & Greystone College Australia (Perth, Adelaide, Melbourne, Sydney and Brisbane) are amongst the largest and fastest growing language and vocational colleges in Australia. In addition to its academic offerings, the college also offers an accommodation placement service that matches students with Homestay families for the purpose of cultural exchange, as well as student residence options for more independent students. The Accommodation Coordinator plays a key role in providing transformative living experiences to students, and exceptional customer service to our agents and partners. Job Duties Accommodation Management Under supervision of the National Accommodation Director, managing Homestay and Student Residence requests and placements Liaising and communicating with host families and ensuring successful placements Facilitating accommodation extension requests from current students Managing and dealing with accommodation questions, issues and complaints and escalating to appropriate team members as needed Managing underage student placements with special duty of care, in accordance with ESOS Act regulations for underage student placements Arranging airport pick-ups and drop-offs for students, including supporting weekend arrivals with the emergency phone Dealing with requests for cancelations and calculating refunds, as per ILSC policies Answering advisor, agent and registration questions about accommodation Updating accommodation software with inquiries, reservations, confirmed bookings, changes to bookings and cancellations Submitting weekly Homestay family payments to the finance team Homestay Family Recruitment Under supervision of the National Accommodation Director, recruiting new Homestay families by developing leads through social media campaigns, referral programs, and website inquiries Conducting phone interviews with potential families to determine suitability for the program Conducting home visits (physical and virtual) to confirm suitability of student placement Ensuring family members are compliant with necessary police checks and working with children checks Onboarding successful families into the system and facilitating contract signing and bank details communication to finance Conducting annual compliance checks with families Other Duties Actively upholding ILSC’s mission, vision, and core values Attending general staff and team meetings and training sessions as assigned Other duties as assigned Essential Qualifications, Skills, and Attributes Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents, and sales teams Able to find information and work collaboratively with other departments Able to be flexible Able to negotiate and problem solve Able to communicate effectively, both orally and in writing Able to manage time and systems Able to plan, organize, set priorities Specialized Skills Effective and clear written and oral communication in English Excellent working knowledge of computer systems and cloud-based software and CRMs Experience working in hospitality and/or student accommodation or services is a plus Proven skills in customer service Education and Experience Required Certificate and/or Diploma in hospitality, business administration, marketing, customer service and other relevant business fields is a plus Minimum 2 to 5 years’ experience in customer service and/or hospitality is a plus Other Requirements Full-time work rights for Australia required Valid Working With Children Check (WWCC) or readiness to apply for one Contact Information While we thank all applicants, only those who are shortlisted will be contacted. ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers. If you need assistance or an accommodation due to a disability, you may contact HR at #J-18808-Ljbffr