Manager Customer Experience
vor 2 Wochen
We are seeking an experienced Manager Customer Experience to join the Residential Tenancies Authority (RTA). This role is required to lead the development, implementation and evaluation of strategic, tactical and operational customer experience plans, programs and initiatives. The role is responsible for leading, managing and overseeing the day‑to‑day requirements of frontline operations in the Customer Experience (CX) division to ensure organisational objectives are met. In this role, you will be leading frontline operational teams (including the Contact Centre, Dispute Resolution, Support and Bond Management teams) and partnering with various stakeholders across the business to make insightful decisions, drive accountability and outcomes whilst leading strategically and demonstrating sound governance. To Be Successful You Will Need Proven ability to lead and manage high‑performing teams, set strategic direction, and deliver outcomes aligned to organisational objectives Experience in fostering a culture of collaboration, accountability, and continuous improvement Proven experience in implementing performance management frameworks, setting clear expectations, and monitoring outcomes to ensure accountability Ability to coach, mentor, and develop staff to achieve individual and team goals, fostering a culture of excellence Comprehensive knowledge and practical experience in designing, implementing, and evaluating customer experience and service delivery models Demonstrated ability to apply analytical skills to interpret customer feedback and performance data and develop solutions that improve customer satisfaction, service quality, and operational efficiency Excellent written and verbal communication skills, with experience in preparing high‑level reports, briefings, and presentations for senior executives Proven ability to lead change initiatives, manage resistance, and embed customer‑centric practices across diverse teams Demonstrated ability to build and maintain strong relationships with internal and external stakeholders, including executive leadership, government agencies, and community partners Skilled in influencing and managing complex stakeholder expectations What We Offer Is The flexibility to work from home up to 60% of the time once successfully onboarded and approved Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD A rewarding role with extensive learning and professional development opportunities A highly supportive culture that values diversity and inclusion while contributing to team success An employee health and wellbeing program and reward and recognition program Your Application Should Contain Cover Letter – Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key Responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework. Resume 2 referees Occupational group Customer Service/Call centre #J-18808-Ljbffr
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Customer Experience Manager
Vor 7 Tagen
City of Brisbane, Österreich Appoint Pty Ltd VollzeitRecruitment Executive | Problem-Solving, Tailored Recruitment Strategies The Company: Appoint is recruiting on behalf of our client, a high-profile organisation that plays a vital role in supporting Queensland’s property and information systems. Their work underpins key business, legal, and community frameworks across the state, delivering services that...
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Customer Experience Manager
vor 1 Tag
City of Brisbane, Österreich You Are Not Your Job! How to Achieve Work Life Balance VollzeitRecruitment Executive | Problem-Solving, Tailored Recruitment Strategies The Company: Appoint is recruiting on behalf of our client, a high-profile organisation that plays a vital role in supporting Queensland's property and information systems. Their work underpins key business, legal, and community frameworks across the state, delivering services that...
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Manager, Product Customer
vor 4 Wochen
City of Brisbane, Österreich Virgin Australia VollzeitApply for the Manager, Product Customer & Experience role at Virgin Australia. Hello. We’re Virgin Australia – an airline that’s always done things a little different. We’re on a mission to make flying better than ‘nice’, and it takes a team of talented people passionate about customer experience, safety and inclusion. The role As the Manager,...
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Manager, Product Customer
vor 4 Wochen
City of Brisbane, Österreich Virgin Australia Airlines VollzeitWe're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...
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Community Engagement
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City of Brisbane, Österreich My Plan Manager VollzeitWho we are National Disability Support Partners (NDSP) Plan Managers is part of the My Plan Manager Group (MPMG). Our values are grounded in compassion knowledge and innovation delivering plan management services in a fun and trustworthy environment. As an independent and NDIS registered plan manager were here to take the stress out of managing your NDIS...
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Senior Manager, Customer Disputes
vor 3 Wochen
City of Brisbane, Österreich NTI VollzeitA leading insurance provider in Australia is seeking an experienced Customer Dispute Resolution Manager. This role involves leading the complaints process, managing AFCA matters, and driving continuous improvement initiatives. The ideal candidate will have a strong background in complaints management and relevant qualifications, with a focus on customer...
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Customer Experience Manager
vor 3 Wochen
City of Melbourne, Österreich Game4Padel VollzeitCustomer Experience Manager – Help Launch Our Brand-New Sports Club! Bring Your People Skills to the Court At G4P Richmond, we’re opening the doors to something new – a place where sport, fun, and community all come together. We’re not just building a venue, we’re creating a club where people come to play, laugh, connect, and feel at home. As our...
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Lifecycle Communications Manager
vor 4 Wochen
City of Brisbane, Österreich Suncorp VollzeitLifecycle Communications Manager - Brand & Customer Experience Location: Sydney, Melbourne, or Brisbane Employment Type: Permanent Reporting to: Head of Digital & Customer Marketing About the Role We’re looking for a highly analytical and customer-focused Lifecycle Communications Manager to lead the design and optimisation of personalised, data-driven...
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Customer Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Levande Pty VollzeitAmplify resident voice. Elevate everyday experiences. Champion purposeful living At Levande, we’re reimagining what it means to live well in retirement. With 59 vibrant communities across Australia, our Everyday Exceptional promise sits at the heart of everything we do, inspiring us to create experiences that help residents feel heard, valued, and truly at...
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Customer Experience Manager
vor 3 Wochen
City of Salisbury, Österreich WizeHire, Inc VollzeitSigns by Tomorrow, Salisbury • Salisbury , MD , US Posted a year ago Description The Customer Experience Manager is responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales...
