Customer Service Consultant

RACT exists to serve our members and the Tasmanian community. This means everything we do is focused on our members’ needs and interests. With a legacy spanning over 100 years, we’re proud to be the most trusted organisation in Tasmania – a shoulder to lean on and voice when it matters. We’re looking for our next group of Customer Service Consultants to join our Devonport Store. Our Consultants are a testament to our vision and purpose. Whether it’s helping someone with their insurance needs or supporting a member in a roadside emergency, our Customer Service Team is a trusted voice that can be relied on when it matters most. Successful candidates will commence 10 February 2026. Who we’re looking for and what you’ll bring This role builds on solid customer service foundations already established. You may be working in hospitality but keen to get your nights back, or an administration professional looking to make a meaningful difference, or a customer service superstar ready to take your career to the next level. Whatever your background, we believe it’s important to bring: Problem solving mindset with a detail‑orientated approach Comfortable with technology and navigating multiple systems Resilient mindset and an engaged team player Hours of Work Working hours for our Call Centres are Monday to Friday between 8:00 am – 6:00 pm. Working hours for our stores are Monday to Friday between 8:30 am – 5:06 pm. The occasional Saturday shift between 9:00 am to 2:00 pm (approximately every 6 weeks). Training On commencement, successful applicants will undertake comprehensive training that is held in a collaborative, classroom‑style setting. The training is required to be completed in a full‑time capacity and provides you with the knowledge and tools to deliver excellent outcomes for our members. Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance. Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish. Superannuation contribution matching: For every dollar you contribute to your superannuation, we’ll match it up to 2 %. Career growth: We invest in your development because your success is our success. Flexible work: Life isn’t one‑size‑fits‑all, and neither is our work. Balance your life commitments with our flexible work environment. Application process Shortlisted candidates will be required to participate in the following interview process. Specific dates and times will be allocated and communicated to each candidate: Online video interview (30 December 2025 and 7 January 2026). Half‑day assessment session, including group activities and panel interviews (13 and 14 January 2026). Online testing (15 – 19 January 2026). Reference checking and a national police check will be undertaken for those candidates who successfully progress through the above stages. RACT utilises several tools, which may include AI, to assist with our shortlisting process. By joining RACT you’ll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. Please let us know if there is any support that can be provided to you during the recruitment process, to help you present your best self and we’ll do our best to accommodate where we can. Ready to join RACT? Reach out to our People and Culture Team at ***************@ract.com.au if you have any questions about this role or working with RACT. Please submit a resume and cover letter via SEEK by 9:00 am Monday 22 December 2025. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr