Customer Service Consultant

RAC WA Joondalup, Western Australia, Australia Join or sign in to find your next job Join to apply for the Customer Service Consultant role at RAC WA RAC WA Joondalup, Western Australia, Australia 2 days ago Be among the first 25 applicants Join to apply for the Customer Service Consultant role at RAC WA Get AI-powered advice on this job and more exclusive features. RAC is one of WA's most iconic and trusted brands dedicated to supporting over 1.4 million members with their enquiries and providing the most value for their membershipWe are currently on the lookout for experienced customer service and sales consultants to join our inbound call centre teams in Joondalup and West Perth to support current and potential members with motor insurance products and roadside assistance services.This full-time opportunity commencing in September , will consist of an average of 37.5 hours per week, scheduled on a rotational roster that starts after the 5-8 week training period. The rostered hours are:Monday - Friday between 7.00am - 8.30pm Saturday – Sunday 8.30am-5pm Within this role you will:Be the first point of contact for our members, assisting them with any queries, changes or support they may need in relation to a range of RAC products and services. Provide efficient and friendly support to 50-60 members daily, to understand their individual needs and recommend RAC products and services that best suit their lifestyle and preferences Develop your knowledge of RAC products and Services through a full time training and upskilling program, allowing you to support a larger range of members Confidently navigate multiple technology systems while simultaneously providing support and having engaging conversations with members What will you bring to this role?Demonstrated experience in a customer service role - if you’ve worked in a role with KPIs or targets this would be considered highly advantageous Excellent communication and comprehension skills and understand how to connect with people from all walks of life You’re a natural problem solver and can think on your feet to find suitable solutions You thrive under pressure, adapt quickly to change, and maintain composure in fast-paced environments Benefits include but are not limited to:Hybrid working Choice of office location (Joondalup or West Perth) - Both easily accessible via public transport Staff discounts + bonus incentives + shift penalties Paid parental/carers leave Active Social club with organised events and retail discounts Volunteering days EAP services If you're seeking a career, not just a job, and want to make a meaningful impact in your community, apply nowRAC reserves the right to close this vacancy without notice. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Consumer Services Referrals increase your chances of interviewing at RAC WA by 2x Sign in to set job alerts for “Customer Service Consultant” roles. 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