Operating Model

About Us Davidson Technology Consulting is a boutique, expert-driven business and technology consultancy on a mission to help organisations drive lasting change. We empower clients to build high-performing functions while leveraging our expertise to lead transformation and innovation. Our Financial Services Consulting practice partners with Australia's leading banks and financial institutions to deliver end-to-end solutions. We guide clients from strategy to execution, scaling delivery and embedding advanced technology to accelerate change and build resilient, future-ready organisations. The Opportunity We've partnered with a large insurance organisation with service delivery centres across the globe, embarking on a multi-year program to redesign its operating model, portfolio management, sourcing strategy and delivery capabilities. We are seeking an experienced Operating Model & Organisation Design Director to lead this workstream - designing, stress-testing and embedding the TOM across multiple geographies, and ensuring it is supported by practical artefacts, governance, change management and capability building. The Operating Model workstream will define a technology-focused Target Operating Model (TOM) that clarifies roles, accountabilities and workflows across global teams. This role is highly visible and influential, working closely with C-suite and senior leaders across business, technology, HR, Finance, Sourcing and Risk. Key Responsibilities Lead the Operating Model workstream, owning scope, outcomes, roadmap and operating rhythm. Design a technology-focused target operating model for a multinational insurer, including structure, capabilities, roles, accountabilities and interfaces with business and vendors. Shape the model for large, complex global teams, including onshore/offshore structures, multi-vendor arrangements and global/local interaction patterns. Define and implement core workflows (demand, prioritisation, delivery, run/support, vendor and financial management) aligned to the target model and agile ways of working. Align the TOM with portfolio management and delivery practices in partnership with other workstream leaders. Design governance forums, decision rights and escalation paths connecting business owners, technology teams and external partners. Develop practical artefacts (e.g. playbooks, process maps, service catalogues, interaction models) to support adoption at scale. Lead structured change management: stakeholder engagement, communications, training and adoption tracking. Coach and support leaders and teams to operate effectively within the new model. About You You are a senior operating model / organisation design leader with deep technology and financial services experience and are comfortable advising at C-suite level. You will bring: 15+ years of experience in operating model and organisation design, focused on technology and digital in large, complex global insurance or financial services organisations. Proven experience designing and implementing target operating models across multiple geographies, including onshore/offshore and multi-vendor environments. Deep experience designing for large global teams – spans & layers, role clarity, capability models and interaction patterns between business, technology and vendors. Strong track record in workflow and process design and implementation, ideally enabled by tooling and automation. Demonstrated experience planning and rolling out operating model and org design changes through structured change programs. Exceptional communication skills – able to navigate ambiguity and present insights, decisions and strategies clearly and coherently to senior stakeholders. Strong collaboration skills with HR, Finance, Sourcing, Risk and other corporate functions. Highly structured, analytical and pragmatic mindset, with a “one team” approach. What’s on Offer High-impact role at the heart of a major global transformation program. Partner closely with a CIO and senior executives in a complex, multinational environment. Opportunity to define and embed a technology operating model that will shape the organisation for years to come. Hybrid working model with a strong, collaborative team culture. How to Apply If you're an experienced Operating Model / Org Design Director who thrives on complexity and wants to shape the future of technology in a global insurer as part of our team, we'd love to hear from you. Please reach out to Amanda via quoting reference JN‑ ‑42002 if you have questions. Learn more at #J-18808-Ljbffr