Facilities Administrator

Vor 6 Tagen


Council of the City of Sydney, Österreich The NRMA Vollzeit

Facilities Administrator Location: NRMA Sydney Olympic Park, New South Wales, Australia What You’ll Do We’re seeking a Facilities Administrator who thrives in a professional environment and loves providing exceptional customer service to both internal and external stakeholders. In this permanent full‑time role, you will primarily process International Driver’s Permits (IDPs) and ensure efficient distribution to our customers. As a key member of our concierge team, you will also be the friendly face welcoming and assisting our customers and employees at front reception, handling telephone enquiries, and performing a range of administrative tasks as required. Responsibilities Process IDP including creating, logging and accurately recording permit numbers in the AAA portal Assist IDP customers on‑site, manage returned permits, coordinate with the mailroom and the Permits team at our Gosford office for re‑mailing and troubleshooting Monitor and maintain IDP consumables and advance replenishment needs as required Track daily processing volumes, customer enquiries, and escalations, providing regular updates to the Product Owner Cover reception and mail room duties as required, answering phones, greeting visitors and assisting employees and customers to ensure a seamless service for everyone who walks through our doors Complete ad hoc administrative tasks, support the team as required Handle sensitive customer data with care and uphold privacy standards. What You’ll Bring Experience in customer service, administration, or reception roles Strong attention to detail and confidence using data entry systems or customer portals Ability to work autonomously and manage daily responsibilities with minimal supervision Top‑notch communication skills—in person, on the phone, and via email A proactive, reliable, and solution‑focused mindset A team player who’s happy to pitch in across different functions (reception, mailroom and permits) wherever needed and always ready with a smile. Benefits Progressive flexibility, leave and well‑being benefits Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Diversity & Inclusion We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. Pre‑Employment Checks As part of our recruitment process, successful applicants will be required to complete pre‑employment checks. Apply Today Join the NRMA and grow your career with us. Apply now , we cannot wait to hear from you or visit our careers site to find out more #J-18808-Ljbffr



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