Business System Analyst

Join to apply for the Business System Analyst role at RMIT University $116,551 - $131,257 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of working Overview Full-time, Continuing position $116,551 - $131,257 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of working About You Are you a systems-focused problem solver who enjoys improving how people work? Join RMIT as a Business System Analyst and play a key role in shaping the tools and processes that support world‑class research. In this role, you’ll be one of two Business Systems Analysts sharing responsibility for keeping our systems performing at their best – solving complex issues, delivering enhancements, and partnering with researchers, support teams, and vendors to ensure the tools they rely on are reliable, efficient, and continuously improving. Your day‑to‑day will include managing service requests, troubleshooting technical issues, analysing workflows, and contributing to projects that enhance system functionality and user experience. You’ll collaborate as a small, focused team supporting each other’s work while also managing your own portfolio of tasks and initiatives. If you love problem‑solving, enjoy collaborating with diverse teams, and have a knack for turning technical complexity into practical solutions, this is your chance to make an impact. At RMIT, you’ll join a community that values innovation, inclusion, and integrity. You’ll help enable research that changes lives, while building your own career in a supportive, forward‑thinking environment. To Be Successful In This Position, You’ll Have Demonstrated understanding of system administration practices, lifecycle management, and governance within enterprise or research management systems, including coordination with IT support functions and vendors. Excellent communication, relationship‑building and negotiation skills with the ability to work collaboratively with academic, professional staff and technical areas to understand challenges and deliver practical solutions. Strong analytical and problem‑solving capability, with the capacity to assess complex issues and develop effective, data‑informed, and sustainable solutions aligned with institutional objectives. Demonstrated experience in gathering, analysing, and documenting business requirements, and translating them into system configurations, workflows, and process improvements. Proven ability to develop and maintain accurate documentation, including process maps, knowledge articles, training materials, and reports, ensuring clarity and version control. Demonstrated capacity to work independently and proactively, manage competing priorities, and deliver high‑quality outcomes within agreed timeframes. Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. About The Portfolio RMIT’s Research and Innovation Portfolio supports researchers to help shape the world. The portfolio has an engaged, energetic, talented and collaborative team focused on enabling excellent research and innovation outcomes. With a global presence, community and industry connections, we support cutting‑edge research and careers that make a positive impact on communities. The Research and Innovation Portfolio supports researchers and graduate researchers with research partnerships, grants and research contracts, funding opportunities, capability development, research training, ethics and integrity, intellectual property, commercialisation, internships, communication and profile. Find out more about research and innovation at RMIT University and the Research and Innovation Portfolio at To Apply Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply ’ link at the top of this page. Applications Close 30 Nov pm RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via or visit our Careers page for more contact information - We are a Circle Back Initiative Employer – we commit to respond to every applicant. Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Higher Education #J-18808-Ljbffr