Client Relations Manager

vor 2 Wochen


City of Melbourne, Österreich Experian Asia Pacific Vollzeit

Client Relations Manager (SaaS) - Hybrid Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. Overview TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking an Account Manager to join our team. In this role, you will be responsible for driving revenue through increased portal activity, ensuring our SaaS customers use their portals to their full potential, thereby improving the service for TenderLink Subscribers and their access to current and relevant business opportunities. The aim is to achieve a 15% YOY increase in portal usage. Responsibilities Implement TenderLink's Account Management Strategy aimed at onboarding new customers, increasing portal usage, reducing customer churn and cross‑selling Experian solutions. Achieve agreed customer engagement targets. Achieve revenue targets and upselling/cross‑selling targets. On‑board new SaaS customers and closely monitor usage in the first 3 months. Provide detailed onboarding support and training. Educate and support SaaS customers to notify tenders and award notices using the TenderLink platform. Provide SaaS customers with technical know‑how and advice on best practice to fully utilise the potential of their portals to accurately target subscribers. Identify opportunities to widen the usage of TenderLink's products and services in organisations where procurement is decentralised. Qualifications 1+ years of experience establishing communication and engagement with prospects – demonstrating well‑developed oral and written skills. A proven commitment to detail and customer service. A professional telephone manner. You will constantly prioritise activities and make quick decisions based on rational analysis. You will upsell to existing customers and conduct difficult/hard conversations with internal and external customers. Benefits Novated Leasing & Salary Packaging. Great compensation package and bonus/commission plan. Core benefits including Experian shares discount and wellness programme. Flexible work environment, hybrid model. Flexible time off including volunteer time off, personal leaves and paid holidays. 17 weeks of paid parental leave, family care leave and up to 5 days study leave. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #J-18808-Ljbffr



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