Training & Events Coordinator (10 month contract)

Training & Events Coordinator (10 month contract) Governance Institute of Australia – Brisbane QLD Governance Institute of Australia is the only independent professional association with a sole focus on whole-of-organisation governance — best practice culture and ethics from the boardroom to the staff room. We are a leading professional membership association dedicated to the support and empowerment of anyone who is responsible for governance and risk management. Our events, education programs and extensive resources provide our 7,500 members and subscribers with the tools and knowledge to drive strong, accountable performance in their role and enhance their career in the future. About the role The Training and Events Coordinator is responsible for co-ordinating the pre-event logistics and delivery of our training courses in both face-to-face and Zoom formats across Australia and online. This is a contract role for 10 months and you will be a part of a team of three. We are looking for a passionate and proactive event coordinator who has a good eye for detail and enjoys working as part of a team. Key responsibilities End to end coordination of the delivery of approximately 100 courses per year which are a part of the annual calendar, including: Book training rooms, organise catering and AV requirements Attend the office/training venue for all local state-based courses (approx. 15 days per year) and manage the course on-the-day with clients, facilitators/presenters and venue staff Hand over all course details and delivery of other state based events to team members Co-ordinate, introduce and trouble‑shoot Zoom digital training sessions. Work with our presenters/ facilitators and schedule them to deliver appropriate courses. Manage student communication related to training events Maintain up-to-date course information and reporting of attendance numbers, financials and evaluation forms. Financial administration and management of expenses Extensive CRM management including maintaining contact information, adding events to the system and website, registering people onto courses, downloading and filtering reports and resolve customer enquiries by reviewing information on the CRM and Learning Management System. Present the opening and closing comments at state-based training and virtual zoom courses Support the overall success of the Delivery Team by assisting with customer enquiries received via the training inbox and training phone number. The successful candidate will have Minimum 3 years event coordination and/or Senior Administration experience Excellent time management, prioritisation and organisational skills High attention to detail Strong written and verbal communication skills Experience in CRM systems including customer management, event management and invoicing. Exceptional customer service skills with a focus on providing an outstanding experience for every customer. Confident in public speaking and dealing with multiple stakeholders at varying levels Experience working with Excel and Ms Office Why work with us We offer a hybrid, flexible work environment within a supportive and collaborative culture. Free access to Governance Institute's courses and events NFP tax effective salary packaging arrangements Group Salary Continuance Scheme Group Life and Disability Insurance Scheme Free flu shots Annual salary review Interactive portal for recognition, employee discounts, and accessing wellness support Employee Assistance Program (EAP) To apply Please apply via Seek or email your application to ***********@governanceinstitute.com.au. Only applicants with full and permanent working rights in Australia will be considered. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr