Client Services Executive
vor 2 Wochen
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Acu-Tech Piping Systems People and Culture | End-to-End Recruitment, Employee Engagement, Talent Management Acu-Tech is seeking a highly motivated Client Service Executive to join our team in Maddington, WA. A company that’s trusted across Australia for delivering high-quality pipeline solutions — and grow with us as we expand our reach and impact. The primary purpose of this position is to provide high-level of customer service to our clients by maintaining and nurturing our relationship with them and support our Sales Team. What we offer: Competitive salary + performance-based incentives Opportunity to contribute to cutting-edge projects and innovative solutions A supportive team culture that values innovation and collaboration Employee Assist Programs The chance to make your mark, high-impact role Key tasks and responsibilities: Support customers with confidence by providing timely and accurate product and technical information, ensuring quick and effective issue resolution. Communicate clearly on pricing, credit options and terms aligned with company policies and customer profiles. Ensure smooth transactions of sales orders and quotes accurately and efficiently. Educate and Empower Customers: Help customers understand product features, benefits, and terminology to improve satisfaction and support informed decisions. Maintain a professional presence as you represent the company with a positive, professional attitude in all interactions with customers and vendors. Coordinate with vendors to share accurate shipping and delivery updates with customers. Address and resolve product or service concerns by identifying the cause and delivering prompt, thoughtful solutions. Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities. Reach out to customers post-purchase to gather feedback and ensure satisfaction. Identify gaps in customer needs and suggest solutions or improvements to the team. Maintain detailed and up-to-date customer profiles in the company database. Prepare reports using collected data to support product and service enhancements. To be considered you must meet the following criteria: At least 2-3 years of experience in a civil-related, industrial, or technical product sales CRM experience; Sales/Customer Service short courses (advantageous). Exonet experience is favourable but not essential. High attention, accuracy and excellent organization and time management skills Excellent communication and interpersonal skills Initiative-taking and a positive 'can do' attitude If this sounds like a good fit and is in your area of expertise, then we would like to hear from you. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Sales, Customer Service, and Engineering Industries Mining and Civil Engineering Referrals increase your chances of interviewing at Acu-Tech Piping Systems by 2x Get notified about new Client Services Executive jobs in Maddington, Western Australia, Australia . 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