Onboarding Experience Specialist
vor 1 Monat
You will be responsible for contacting customers, understanding their needs and supporting them to onboard and start using GoCardless. The ideal candidate should have either a customer onboarding or sales background and be able to confidently communicate the value of our services to potential clients.
This is a 6-month contract role with a possibility of extension.
Working hours: 9:00 am - 6:00 pm, Monday to Friday
Location : 1-3 times per week in our office, "The Commons Cremorne" 10-20 Gwynne Street, Cremorne, VIC 3121, Australia
What excites you
Contacting new sign-ups and existing leads to promote our payment processing solutions
Building rapport and relationships with potential clients by providing excellent customer service and support
Identifying the needs of potential clients and communicating the value of our services to increase conversion rates
Effectively handle objections and provide solutions to client concerns
Collaborating with other teams to understand the detailed workings of the product. You will be the single point of contact from sign-up to activation
Keeping up-to-date with industry trends and product knowledge to provide the best service and advice to potential clients
What excites us
You have experience working in a call centre environment
You ideally have experience in outbound sales in a B2B role
You have excellent communication and interpersonal skills
You have a customer-centric attitude and the ability to work in a fast-paced environment and meet targets
You have strong organizational and time-management skills
You are good at finding ways to motivate yourself and your teammates. We pride ourselves on positivity and camaraderie
You embody the core values of GoCardless (Be Humble, Care Deeply, Act with Integrity, Start with Why and Make it Happen)
French language skills are a bonus
#J-18808-Ljbffr
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