Technical Sales Specialist

⚡About Amber Amber is an entirely new way of thinking about buying, banking and selling energy – where home energy technology works to put money back in customers’ pockets and accelerate the renewable energy transition. Everything we build is about making that possible and putting traditional retailers in the shade. We believe the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries and EVs. Customers get direct access to the real‑time wholesale electricity price and the technology to shift energy usage to the times when cheaper renewables are available in the grid and exported to the grid at times when the price they can be paid for it is highest. We are backed by Australia’s leading VCs (including Square Peg Capital, Main Sequence Ventures, Rubio Impact Ventures, and Breakthrough Victoria), impact‑focused investors and individuals, and most recently by Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based) and E.ON Next (UK’s third‑largest energy provider). We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia and the world towards a renewable future. We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. You’d be a part of a rapidly growing team of over 175, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. Amber for Batteries unlocks more value for homeowners with batteries, driving down their energy bills and their payback periods. By storing energy when it’s cheap and exporting it to the grid for wholesale feed‑in rates of up to $19/kWh, Amber’s software is completely changing the economics of home batteries and accelerating the energy transition. Amber for EVs is our EV smart charging solution that helps EV owners save on their charging costs by using more cheap, renewable energy - whether that’s their own excess solar energy, or renewable energy that’s abundant in the grid. In 2025, we are kicking off development of our game‑changing vehicle‑to‑grid technology. About the Role At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long‑term success. Want to help improve the environment by shifting the world’s energy usage towards renewables? As a Technical Sales Specialist you’d be working in a small team playing a key role in growing Amber's customer base. You’ll be talking to prospective Amber customers and educating them about how Amber works and how they can benefit from Amber’s Smartshift automation technology to improve their return on investment while also helping accelerate Australia’s transition to 100% renewables. Technical Sales Specialist Responsibilities Surprise and delight prospective customers with outstanding service and sound technical knowledge of our products Speak with prospective customers over the phone, assessing their needs and explaining how Amber can benefit them Understand customer needs, identify potential new opportunities in our product, and provide this feedback to the product and technology teams Provide key insights around sign up conversion, conversation trends and blockers Follow up with new customers to ensure satisfaction with Amber’s products Work with the marketing team to build and target prospective customers Key Requirements At Amber , we want to hire self‑starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role: You’re a people person – you love interacting with people over the phone and in writing – the idea of doing this all day energises you You love to be challenged – the technical nature of our products means that you will be required to grasp complex technical information and communicate it to our customers in an easy to digest manner You’re empathetic – you care and want to understand customer problems You’re an excellent communicator – you know the right words and tone to use, whether you’re explaining a concept over the phone or handling a customer complaint You’re a problem‑solver – you embrace challenges, think on your feet and work strategically to find solutions You’re persistent – you will be working in a fast‑paced and changing environment and work well in challenging situations Minimum Qualifications Effective communication and interpersonal skills Experience working in sales or similar field Experience working in fast‑paced organisations Experience working in a phone‑based role Passion for technology, energy or the environment Experience working in the Energy sector (desirable)